Sales Department
Phone: (866) 535-5548
- Monday
- 08:30 AM - 07:00 PM
- Tuesday
- 08:30 AM - 07:00 PM
- Wednesday
- 08:30 AM - 07:00 PM
- Thursday
- 08:30 AM - 07:00 PM
- Friday
- 08:30 AM - 07:00 PM
- Saturday
- 09:00 AM - 05:00 PM
- Sunday
- Closed
Customer Testimonials
General
Thank you for following up on our recent purchase. Yes, my wife is enjoying her new BMW and Hendrick BMW has exceeded our expectations in all areas....sales and service. From our initial contact and dealings with Greg Hayes to our dealings with David Sigmon over a service issue with the car, everyone has gone above and beyond to provide superior service. I want to thank Hendrick BMW and assure you that I am singing your praises and sharing my stories of outstanding service with anyone that will listen.
Chris R.
General
This is the second BMW purchase / lease experience I have had with Hendrick. By far, this most recent lease experience was 100% more efficient and hassle free than my purchase experience in 1997.
Tim Nelson was very personable, attentive and definitely a customer advocate. He made sure that all my questions were answered, that I received the best deal on the trade of my 1998 318i, and kept in regular contact with me from the first meeting through Performance Center delivery. He definitely is at the top of the list at Hendrick, in my book.
The Performance Center delivery experience was truly, the Ultimate Experience. The staff there was exceptional, especially Willie, our delivery specialist and Donnie, our performance driving instructor. The experience was truly more than I imagined it would be. It was definitely royalty service from the time we got picked up at the airport to we pulled away to drive home. I will never take dealership delivery again. Will go out of my way to do Performance Center delivery going forward. Who knows, may even try
for European Delivery one time.
Thanks for the follow-up. Hendrick definitely is a top notch outfit.
Please pass on to Rick that Tim Nelson deserves an appreciation, because he is definitely in the Top Tier.
Timothy C.
General
Things couldnt have gone better on Friday night. The car arrived at 6:30 and looked fabulous with the white bow! We had it parked curbside, right next to where our party was seated. We teased all evening about the lucky stiff who was getting a new BMW. For dessert the manager brought out covered plates... Jeffs contained the hat and key on the BMW fob (Thank You!!). He was stunned into silence. It was great! He was totally shocked! Needless to say, he LOVES the car. We enjoyed driving it all weekend.
Thank you again for helping me pull this together - its been a GREAT experience.
Helen S.
General
Greg Hayes is always great to work with. He is knowledgeable, helpful and knows his products. This is my 4th BMW that Greg has helped me with. All of Hendrick BMW is very helpful. Kim in the Service Department is another reason that I bought the car. Kim is the best mechanic Ive ever known and he and Greg are huge assets. Keep them happy! Thanks.
John L.
General
I love my car, I have enjoyed every moment of having it.............My experience with buying my BMW was an experience..........I started out emailing 4 BMW dealers the same time, back to back, I emailed Flow BMW, Chapel Hill, Crown, and Hendrick, Hendrick was the only response that I got within the same hour, and actually within the same day, I didn't even hear back from any of the other dealers until days later and maybe even not at all............I have really enjoyed working with Barbara Koziarz, she is great.............anytime, anything that I needed she was there, if she didn't have the answer she found it within minutes, she wasn't playing.........She deserve better than a 5.............She needs to be recognized for being such a great salesperson, she is really on top of getting what her customers need, and I really appreciate that, the experience I have had with other BMW dealers, I would only recommend any of my family and friends to go to Hendrick.................
Thanks for doing such a great job
Adrienna H.
General
First of all, I am thrilled with my car. It has been a life long dream of mine to own an M3 and the irony of it is that the car that I purchased had everything in it without having to place an order. My experience at Hendrick Imports was fantastic. Tim Nelson is an exceptional sales associate, enthusiastic, supportive and solution oriented. Your approach to relationship selling is fantastic. I also think that your full maintenance coverage model is something that you should highlight even more in the media. The value to the customer of this program is exceptional and really is something that in my mind that made the buying decision easier. I look forward to having the opportunity to speak to someone directly about my experience.
John E.
General
