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BMW 528i - Long Relationship With Hendrick BMW

David,

Thank-you for the follow up on my recent purchase. Yes, MaryBeth and subsequently Constantine made my purchase a very positive experience. I love my 528i....wish that I had the Hendrick logo on the car rather than on the license plate cover....look forward to long relationship with Hendrick BMW.

BMW 528i Owner

I now am a proud owner of a Certified Used BMW car

I had an excellent response and service at BMW Used and Certified cars division. I now am a proud owner of BMW car.

Thanks

BMW CPO Owner

Z4 Drives Like A Dream

My experience was excellent. Please don't wake me up from this dream. It didn't take long for me to be totally pleased with the z4 I bought on Friday. The car is nice! Both Tommy Ballard and Matt Niess were friendly and informative. They worked out a payment I am willing to live with. So far there's no buyers remorse for me.

Thanks alot.
BMW Customer

X6 is the Coolest Car Ever!

I’ve had an X6 for about a month and it’s the coolest car ever! Received more comments on this car than any I’ve owned including a 911 Turbo Cab!!!

I also own a 2006 760LI so I’m using some real stiff comparisons!!! I love both and your dealership is tops from John Desmond to Cam, Mike, and Saad.
Keep up the good work.

Extremely satisfied customer

Stephen provides excellent service at Hendrick BMW

Just wanted to drop you a quick note letting you know that I have had very good experience in leasing a new vehicle with Stephen. He was a pleasure to deal with and quickly cleaned up a few minor issues. Service is extremely important at these prices and I look forward to your dealership and Stephen's assistance continuing well in the future.

Thanks again.

Best Regards,

BMW Customer

Video on German MPG - Glad to be in Charlotte, NC

Think the gas prices are high in Charlotte? Check out the prices in Munich, Germany.

Hendrick BMW and Hendrick Automotive Group Sponsor Matthews Alive

Hendrick Automotive Group is sponsoring Matthews Alive! An event whose primary mission for the past 16 years is to produce a quality four day family oriented festival. An event that is run by a voluntary board of directors. An event that gives its profits to the non-profit organizations that work during the four day event.

Why travel away from home this Labor Day? Stay close by and visit Matthews Alive! Check out the scheduled events found in the insert in this newspaper, or online at www.matthewsalive.org. From one end of Matthews to the other, we have something for everyone as you come to Matthews and discover our town.

Outstanding BMW service center

Just a note to say thank you for such an outstanding customer experience this week at your BMW service center. I was very impressed by the lengths to which your team (Jay, Peter, and Johannes, previously) went to ensure that I was a satisfied customer and that all of my service needs were met. Everything from staying in touch to let me know what was going on with my vehicle to being flexible and working with my schedule, to picking me up from my home to get my car, I can truly say that there have been few occasions in my lifetime where I have felt more valued as a customer. There was actually a turn of events with my car situation while I was there and the flexibility and professionalism with which Jay and Peter handled the situation was remarkable to me!

I know that Hendrick BMW wants to be known for their outstanding customer service and I can tell you that through the work of your invaluable and talented employees you have hit this one out the ballpark!

Thank you again and rest assured that I will also share this positive experience with others.

Best regards

BMW Service Client

BMW Family in Charlotte to Hendrick BMW

As a BMW family we have been with Hendrick for some time. We just wanted to tell you that while we have seen the dealership grow tremendously, some things are worth noting.
There is such a positive attitude throughout the dealership. From sales to warranty to parts to service, we can always count on someone helping us---whether they know us or not. In many cases they do remember us from visit to visit and take the time to say hi. (Ok my shaggy dog is probably more memorable than I am but still...)

Johannes became our service advisor after Pat Radowick left and we are thrilled with his attentiveness despite being pulled in twenty directions.
We always feel that we are in good hands and appreciate his responsiveness.

When we drive into service, the assistants are always wonderful, whether we are dropping off or picking up. The length or frustration of the wait time or need to return if something cannot be fixed-- seems to matter very little, because of the dealership's great customer service. We appreciate being acknowledged quickly, and once we get in with our service advisor we never feel rushed (although the line might be out the door).

Both cars were in for service in the last week. While Johannes was out of town, Rick Bein took good care of us; when I returned several days later with our other car he greeted me by name. Johanne's assistant Peter is always so upbeat. Blake cares so much and it shows. Greg (warranty) has always been responsive and kind. Our salesperson Tim Nelson is outstanding, and all your salespeople are so nice when we come in. The mechanics always say 'hi' as they go to and from the shop. And the guys who bring our cars around always seem to take pride in delivery a sparkling clean car.

Sounds like a fan club, well it is. Despite growing pains we want you to know that some of your clients really appreciate your team. And since a great team starts with a great manager, we wanted to thank you, too.

Sincerely,

BMW Family

Hendrick BMW's Summer Sales Event Podcast

Hendrick BMW's Summer Sales Event Podcast

Very Positive Experience at Hendrick BMW

Mr. Effren,

My experience at Hendrick BMW was very positive. Each employee was very thoughtful in each step of the way. I did not however purchase a vehicle, but I hope to do so in the near future. Thank you for your time, and have a nice day.

Future BMW Customer
Charlotte, NC

"Hendrick BMW has always been good about that!"

BMW Sales Response:

Great hope its still there when I come down. Thanks for the follow up as I am in sales and it amazes me how folks don't in your industry.
Hendrick BMW has always been good about that!

Charlotte BMW Customer

Stephen Bartalini - excellent sales experience at Hendrick BMW

Stephen,

I wanted to copy you on the survey I submitted to BMW North America. I did give you all 5s.

The staff at Hendrick BMW worked seamlessly during my first new BMW purchase! I've been waiting for this since a young boy dreaming of BMW cars! A special thanks to Stephen Bartalini. He captures the all the qualities of a great client sales consultant. I will be sure to work with him in the future. Keep up the great work!

Maybe you can CC your Manager. Thanks again for the help, look forward to working with you in the future!

BMW Customer For Life
Charlotte, NC

Search for BMW X3 in Charlotte

David,

I would like to compliment all the staff at Hendrick BMW that I have dealt with so far. They have been most helpful and hopefully, I will get the opportunity to work with them in the near future. Working with a team like Barbara, Gayle and Steve I feel confident that they will help me in my search for a X3.

Thanks,

Charlotte BMW X3 Customer

BMW Dealership Follow-up and Service

As the Business Development Manager for Hendrick BMW, your Internet Lead is very important to me. Today, business has taken on many forms, most of it dominated by technology. It is my goal, that while we utilize technology to deliver fast results, the "old-fashioned" positive experience does not get lost in the translation. In doing so, I regularly follow-up with my customers to ensure that they received the information they sought out. Please do not hesitate to call or email me with any questions you might have. If your experience has been great, I would love to hear about it. If for any reason it was not, I would most definitely want to hear what I can do to prevent a repeat of that experience. We look forward to working with you on this opportunity.

Sincerely,

David S. Effren

I have been very pleased with the follow-up and service I have received at your dealership. I couldn't have asked for anything more.

Customer In Charlotte, NC

Very Satisfied BMW Customer

Cassandra,

Just a note of thanks for your help. I did buy a vehicle today. Steve was great and Chris Cave who took care of me was awesome. He listened and found the right vehicle for me. It was a very satisfying experience. I hope you guys can give him something in his employee file or whatever you do when a customer really appreciates what is done for them.

Regards,
Very Satisfied Customer

Hendrick BMW Repeat Customer Testimonial

John

Just a quick note to let you know about my experience with my recent purchase of a white 328.
This is my 3rd Hendrick BMW car and my 2nd one that I purchased/leased with the help of Stephen Bartalini. The first time I worked w/ him happened by chance when my husband and I walked in one Saturday afternoon and left with a new car. This time I contacted Stephen myself and asked for his assistance. Obviously he was happy to help me and did so in a professional yet relaxed manner. I wasn't sure what I wanted so we looked at a couple of options and finally decided on the gorgeous white one w/ black leather.
I have nothing but good things to say about your organization and especially Stephen Bartalini. I will continue to refer people there and to him. It's been a great pleasure working w/ Stephen and your team at Hendrick.
Lastly, I met you the other night at Ilios Noche and want to thank you again for paying for our meal. It was not necessary but very much appreciated. I'm sure we'll see you there soon. We're there quite often, great food and more importantly great people such as Frank and Stratos.

Thanks again,
Satisfied Customer

Greet the new master on the road!

Our BMW Dealership is festooned for a new arrival master of the road, the majestic 2008 BMW M3! This fourth-generation supermodel is back after a years hiatus; it is completely remade, inside and out. This represents the manufacturers core ideal of total commitment to the consumer. That is, it can be totally customized according to the owners taste. After all, as a BMW M3 owner, you are unique!

Now, let us get down to the brass tacks. This machine is powered by a 414-horsepower, V-8 engine, a first for an M3. The all-new 4.0-liter Inline-6 has a maximum engine speed of 8,400 rpm. What is left to be said about the regality of a BMWs looks? It is more aggressively styled for this year, with prominent features like a powerdome on the hood, side intakes, side ventilation gills, and aerodynamic bodywork making it stand apart, as it always does. A carbon-fiber roof panel improves agility by reducing weight and lowering the center of gravity.

And then, the safety on an M3 is legendary. Dual front-impact air bags with dual-threshold deployment; pretensioner seatbelts for driver and front passenger; front-seat side-impact air bags and BMW’s advanced crash safety management system neutralizes the gravity of the most serious accidents. Yet another measure of how caring your Ultimate Driving Machine is!

The Number 1 car is here! Greet it!

People are flocking to our BMW Dealership to take a look at the number one car to hit the roads, the grand 2008 BMW 1 Series! The 2008 BMW 1 Series brings to life the hoary history of the model. It is inspired by the iconic 2002 model from nearly 40 years ago, and is one of the finest representations of the core BMW characteristic of pristine performance and awesome design.

The 1 Series blends a sporty rear-wheel-drive with nimble handling and potent engines. The 1 Series Coupe is available in two versions: the 128i and the 135i. The128i Coupe is powered by a 3.0-liter, 230 horsepower Inline-6 cylinder engine, and features Valvetronic valvetrain management and aluminum/magnesium construction.

The more powerful 135i Coupe comes with a twin-turbocharged 3.0-liter Inline-six cylinder engine that produces 300 horsepower at an astonishing 300 lb-ft of torque. The 2008 BMW 1 Series is an elegant two-door coupe with unique design elements such as a long hood; long wheelbase; short overhangs; huge frameless doors, and a strikingly attractive roofline. Its rear is a treat to watch, with its integrated rear spoiler.

Great looking controls; a high degree of luxury features and unbelievable safety features like six standard airbags; frontal airbags that get activated in stages and an advanced HPS (Head Protection System) make it vintage BMW all the way. Our dealership is eager to serve you this sizzler. Just drop in today and drive out a new standard!

Walk in to pick up the 2008 BMW M6!

When at Hendrick BMW, you can be sure –of having your fantasy of owning the ultimate model of the Ultimate Driving Machine –the 2008 BMW M6 fulfilled! We are Charlotte, NC’s premier dealership for this brand that needs no introduction.

The 2008 BMW M6 is the ultimate choice for the supreme car lover. This is not a model you would come across everyday. Surely, a car that sends you from 0 to 60 mph in 4.5 seconds is not something that you get to see often! This is not surprising, considering that the 2008 BMW M6 comes with a 5.0-liter V-10 engine that has seven speed sequential manual transmissions. There are tons of other features too, like its modified front air dam with large secondary intake openings; new headlight design and new LED turn signals and forged aluminum 19-inch wheels that have been developed specifically for the M6!

For more information please go through: http://www.hendrickbmw.com/newvehicles/cmltrim.jsp?model=M6

Hendrick BMW invites you to join us for our battle against breast cancer

Hendrick BMW invites you to join us for our battle against breast cancer with our partner, the Susan G. Komen for the Cure. Get behind the wheel of a new vehicle of your choice in the BMW Ultimate Drive® supporting Susan G. Komen for the Cure event. As a participant, you'll find many BMW models to test drive, such as the 3 Series Coupe, the X3 SAV® and this year's Signature Vehicle, the new and dynamic X6. For every mile you drive BMW will donate $1 on your behalf to Komen.

Hi David,

Thank you for your note.

We bought a X3 BMW last Saturday and were extremely pleased with the entire experience. When we left home Saturday morning, our plan was to test drive cars at several dealerships, starting with Hendrick BMW. We worked with Jeff Bitner, who was extremely professional and knowledgeable, and after test driving the X3 we quickly decided it was the perfect car for us. We owned a BMW several years ago, and are thrilled to once again have a BMW in our lives.




Thanks you again for thoughtful follow up note.
Hendrick BMW Customer

BMW Awards Highest Honors to Hendrick BMW

WOODCLIFF LAKE, New Jersey, March 2008 – Hendrick BMW has won the prestigious 2008 Center of Excellence Award, presented annually by BMW of North America to recognize sales leadership with the highest level of customer satisfaction. The award is presented to only 31 of the 338 BMW centers nationwide.

The Center of Excellence Award recognizes the entire team at Hendrick BMW for providing extraordinary client care and for demonstrating a high level of excitement and enthusiasm for the BMW brand. BMW customers nationwide are given an opportunity to evaluate their sales and service experience at BMW dealerships via an independent survey. Survey results were used to select the 31 BMW centers nationwide for this outstanding honor.

BMW Group In America
BMW of North America, LLC has been present in the United States since 1975. Rolls-Royce Motor Cars NA, LLC began distributing vehicles in 2003. The BMW Group in the United States has grown to include marketing, sales, and financial service organizations for the BMW brand of motor vehicles, including motorcycles, the MINI brand, and the Rolls-Royce brand of Motor Cars; DesignworksUSA, an industrial design firm in California; a technology office in Silicon Valley and various other operations throughout the country. BMW Manufacturing Co., LLC in South Carolina is part of BMW Group’s global manufacturing network and is the exclusive manufacturing plant for all Z4 models and X5 Sports Activity Vehicles and the upcoming X6 Sport Activity Coupe. The BMW Group sales organization is represented in the U.S. through networks of 338 BMW passenger car centers, 335 BMW Sports Activity Vehicle centers, 142 BMW motorcycle retailers, 82 MINI passenger car dealers, and 30 Rolls-Royce Motor Car dealers. BMW (US) Holding Corp., the BMW Group’s sales headquarters for North, Central and South America, is located in Woodcliff Lake, New Jersey.

Information about BMW Group products is available to consumers via the Internet at:

www.bmwgroupna.com
www.bmwusa.com
www.bmwmotorcycles.com
www.miniusa.com
www.rolls-roycemotorcars.com

Hendrick BMW launches BMW Performance Parts Special

Gear up for an exhilarating driving experience. With the new BMW performance parts, you can take customization to a whole new level. These innovative products combine engineering excellence with flawless design, powerful dynamics and enhanced safety features to help you individualize your vehicle and boost performance.

Hendrick BMW offers a special price on Carbon Fiber Air Intake ($800 plus tax) and Performance Exhaust System ($889 plus tax), with free installation.

* BMW Performance Air Intake System: Increase the power and under-hood appearance of your vehicle. This system adds three horsepower at 6,000 rpm, and replaces the factory airbox and filter assembly for a 24% increase in airflow. No reprogramming of the DME is required and there is no negative influence on emissions output. The injection-molded airbox is topped with a carbon fiber insert with "BMW Performance" worded on top.

* BMW Performance Exhaust: This stainless-steel exhaust reduces backpressure and weight while producing a sound that is perfectly balanced for performance and comfort. At 6,000 rpm, five additional horsepower is achieved with an 8.8-pound weight reduction for improved dynamic performance. Two stainless steel tips with a brushed finish connect to a muffler with a straight-through design and it replaces the entire rear muffler section.

Visit Hendrick BMW and load your machine with more agility and power for an exhilarating drive! at http://www.hendrickbmw.com/parts_promotional/index.jsp

2008 BMW 3 Series on sale at Hendrick BMW

We, at Hendrick BMW, are glad to have on sale the ever-popular 2008 BMW 3 Series. Being the leading dealers of this much-in demand German marvel, we are proud to say that the BMW 3 Series continues to be the company's top seller car and sets a benchmark in car sales.

The award winning car is one of the most popular models built by BMW and offers thrilling driving experience at an affordable price. The 3 Series cars come as Sedan, Coupe and Convertible body in a number of trims. Its attractive exteriors, world-class fit and finish, ample power is unmatched by most cars at any price.

The 2008 BMW 3-Series comes very well equipped with its standard suite of convenience and safety features. Among the standard features are anti-lock brakes, traction and anti-skid control, side air bags, dual-zone automatic climate control and standard leatherette upholstery that looks and feels exclusive.
To know more about the 2008 BMW 3 Series, log on to our website http://www.hendrickbmw.com/index.jsp.

Visit our dealership today for a test drive of this wonderful car. We are located at 6950 E Independence Boulevard, Charlotte, NC.

BMW 335 Hardtop Convertible

John,

I wanted you to know that I had a delightful experience working with Jeff Bitner on Saturday morning. He is a very pleasant and knowledgeable guy who took care of all my needs very well.

Jeff tempted me with the M5 (Lord, was it tempting!), but in the end I decided that I would always drive that car with a guilty conscience, which clearly isn't the way to enjoy an M5. In the end, I decided to go with the 335 hardtop convertible. I'll take a look at the M3 when the convertible is ready for prime time.

If Jeff is representative of the rest of your staff, you are very well served.

Kind regards,

Satisfied BMW Customer

BMW Exceeds Expectations

I always feel that when someone exceeds your expectations that it should not go unnoticed.I just purchased a new X-5 which I 100% love last night for your dealership.I wanted you to know that Cassey was the main reason I bought from you. She has worked very hard with me since June and we finally found the vehicle I wanted. She is by far the best experience I have encountered for a car purchase in all my years.I also wanted you know that Brant my salesperson really took the time with me and showed me everything my new X-5 could do. He was great and both of them helped me decide to purchase from your dealership.

Sincerely,

BMW Owner For Life

Just purchased an X3 for European delivery

Barbara,

I just purchased an X3 for European delivery from my prior dealer. I was very impressed with you however and if I ever buy a car locally I wouldn’t hesitate to contact you. Meanwhile I’ll recommend you to other BMW club members I know.

Satisfied BMW Owner

Click Here for more information about European Delivery.