Thank you for my BMW Z4

Labels: BMW, hendrick bmw, thank you, z4
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Labels: BMW, hendrick bmw, thank you, z4

Judy,
Thanks for helping out with everything with my car. I'll call the next time I'm in the area to check to see if you still have the red 3 series. I want to wait until next year until thinking about another vehicle purchase.
One more thing-Somehow I lost one air valve cap and was wondering if you could just send one to me in the mail. If I have to buy it just let me know. You have been great and I am recommending you to everyone I know considering a car purchase. I'll bring my brother-in-law by when he's ready to make his purchase.
Thanks
Satisfied Customer
[customer name has been removed to ensure privacy]
Labels: air valve cap, bmw purchase, buy bmw, customer satisfaction, customer service, hendrick bmw, purchase bmw, red 3 series

Labels: 1 Series, 1 Series Coupe, 128i, 135i Coupe, charlotte, Head Protection System, hendrick bmw, nc

Labels: 330i, BMW 3 series, BMW Z4, hendrick bmw, kindness, patiene, professionalism, z4

I am writing to follow-up on the recent purchase of your new BMW 530i from Hendrick BMW. I wanted to make sure everything about your buying experience exceeded your expectations and see how you are enjoying your new car.
Please e-mail me or feel free to call me with any comments or feedback that you would like to share. Also, I wanted to remind you that BMW North America will be contacting you with some survey questions. That is our report card, so please do let me know if there is any reason we have not earned all 5's on the answers to those questions.
Thank you for your time. We appreciate your business!!
Respectfully,
Amy Cook
Client Contact Specialist
Hendrick Imports
704-569-2672 - voice mail
540-674-1083 - home office
Amy.Cook@hendrickauto.com
[Response]
Amy,
Frank King did a great job with the entire experience and I will definitely provide 5's when surveyed. I am pleased with the car and thought the process of buying it was as pain free as possible. Frank and everyone associated with the process were easy to deal with and represented Hendrick BMW professionally. I would recommend Hendrick BMW to any of my friends interested in purchasing a new or used vehicle.
Regards,
Satisfied Customer
Labels: BMW 5 Series, BMW 530i, bmw charlotte, BMW North America, charlotte bmw, hendrick bmw