Hendrick BMW: excellent employees

David,

I wish your folks worked for me, they have been excellent.

Thank you for the diligence.

Graham - Charlotte, NC

Hendrick BMW: the Vehicle of Choice

Hi David,

I just wanted to respond to your email in a positive manner because I think its important for you and your sales/support team to hear good things from a potential customer.

I did initiate an electronic transaction online and heard back from Marybeth in a very timely manner... not too fast but not too slow either. Kudos to her! She has been very helpful when it comes to providing correspondence, scheduling and information when needed. I've yet to meet her in person but please pass along my thanks!

I also stopped by on my lunch hour this week on my way between appointments without notice and was accommodated by Jeff in the sales department. Jeff was very knowledgeable and helpful and I appreciated that. He knew almost everything I could expect about the 3 series I was looking at as I compared it to the Infiniti G37. He didn't do a hard sell, rather let the car and his knowledge of the product do the selling for him and I appreciate that! Kudos to Jeff.

So far your staff has been very supportive. I only wish that the vehicle that I am truly hoping to get in to wasn't so expensive. Honestly, I'm comparing the 3 series to the G37 and price is a big factor for me. BMW would easily be the vehicle of choice if money were no object. I hope that we can work together in the future because I would like to be part of the BMW owners club soon! Please pass along my gratitude to your support team and thanks for following up!

Chris - Charlotte, NC

Hendrick BMW wins 2007 Center of Excellence Award

Hendrick BMW is sales leadership and highest level of customer satisfaction has once again been recognized. Hendrick BMW has won the prestigious 2007 Center of Excellence Award for the third time. The award is presented annually by BMW of North America to recognize sales leadership with the highest level of customer satisfaction. It is presented to only 31 of the 338 BMW dealerships nationwide.


The Center of Excellence Award recognizes the entire team at Hendrick BMW for providing extraordinary client care and for demonstrating a high level of enthusiasm and professionalism for the BMW brand. BMW customers nationwide are given an opportunity to evaluate their sales and service experience at BMW dealerships via an independent survey. The survey results were used to select the 31 BMW centers nationwide for this outstanding honor.
Hendrick BMW is a leading dealership for new and pre-owned BMW vehicles in Charlotte, North Carolina.


Links
http://www.hendrickbmw.com/index.jsp
http://www.hendrickbmw.com/aboutus/bmw_awards.jsp

Bought a BMW and we are 150% satisfied

David Effren-

I did end up buying a BMW from you- at the 11th hour no less due to the follow up with Mary Beth. I had put down a deposit on another vehicle and told her why- color of exterior/ interior and less mileage. She definitely was actively listening as she call me back 20 minutes later with a vehicle that was perfect for me. The car is perfect and the service from Hendrick BMW exceeded my expectations. Jeff and Brant were so great to work with and I have already told many neighbors and friends about them. Steve and Dick were great as well.

We are 150% satisfied.

Keep up the great work!

Customers for Life

Hendrick BMW: a better buying experience.

Thanks David,

Brant and Todd as well as the whole crew could not have created a better buying experience. In fact I have already made one recommendation to my Niece.

Sincerely,
Satisfied Customer