BMW Family in Charlotte to Hendrick BMW

As a BMW family we have been with Hendrick for some time. We just wanted to tell you that while we have seen the dealership grow tremendously, some things are worth noting.
There is such a positive attitude throughout the dealership. From sales to warranty to parts to service, we can always count on someone helping us---whether they know us or not. In many cases they do remember us from visit to visit and take the time to say hi. (Ok my shaggy dog is probably more memorable than I am but still...)

Johannes became our service advisor after Pat Radowick left and we are thrilled with his attentiveness despite being pulled in twenty directions.
We always feel that we are in good hands and appreciate his responsiveness.

When we drive into service, the assistants are always wonderful, whether we are dropping off or picking up. The length or frustration of the wait time or need to return if something cannot be fixed-- seems to matter very little, because of the dealership's great customer service. We appreciate being acknowledged quickly, and once we get in with our service advisor we never feel rushed (although the line might be out the door).

Both cars were in for service in the last week. While Johannes was out of town, Rick Bein took good care of us; when I returned several days later with our other car he greeted me by name. Johanne's assistant Peter is always so upbeat. Blake cares so much and it shows. Greg (warranty) has always been responsive and kind. Our salesperson Tim Nelson is outstanding, and all your salespeople are so nice when we come in. The mechanics always say 'hi' as they go to and from the shop. And the guys who bring our cars around always seem to take pride in delivery a sparkling clean car.

Sounds like a fan club, well it is. Despite growing pains we want you to know that some of your clients really appreciate your team. And since a great team starts with a great manager, we wanted to thank you, too.

Sincerely,

BMW Family