Outstanding BMW service center

Just a note to say thank you for such an outstanding customer experience this week at your BMW service center. I was very impressed by the lengths to which your team (Jay, Peter, and Johannes, previously) went to ensure that I was a satisfied customer and that all of my service needs were met. Everything from staying in touch to let me know what was going on with my vehicle to being flexible and working with my schedule, to picking me up from my home to get my car, I can truly say that there have been few occasions in my lifetime where I have felt more valued as a customer. There was actually a turn of events with my car situation while I was there and the flexibility and professionalism with which Jay and Peter handled the situation was remarkable to me!

I know that Hendrick BMW wants to be known for their outstanding customer service and I can tell you that through the work of your invaluable and talented employees you have hit this one out the ballpark!

Thank you again and rest assured that I will also share this positive experience with others.

Best regards

BMW Service Client