BMW Exceeds Expectations

I always feel that when someone exceeds your expectations that it should not go unnoticed.I just purchased a new X-5 which I 100% love last night for your dealership.I wanted you to know that Cassey was the main reason I bought from you. She has worked very hard with me since June and we finally found the vehicle I wanted. She is by far the best experience I have encountered for a car purchase in all my years.I also wanted you know that Brant my salesperson really took the time with me and showed me everything my new X-5 could do. He was great and both of them helped me decide to purchase from your dealership.

Sincerely,

BMW Owner For Life

Just purchased an X3 for European delivery

Barbara,

I just purchased an X3 for European delivery from my prior dealer. I was very impressed with you however and if I ever buy a car locally I wouldn’t hesitate to contact you. Meanwhile I’ll recommend you to other BMW club members I know.

Satisfied BMW Owner

Click Here for more information about European Delivery.

Hendrick BMW team,

Thank you for following up. I am coming in this evening to test drive two more vehicles. Compared to the other dealerships that I have visited in the past several weeks, your service if far and above the others. For this reason, I am extremely interested in purchasing from your company. If this level of service continues, I will be one happy customer!

Very Satisfied Customer

Great BMW Team in Charlotte at Hendrick BMW

I was able to meet with Steve and Frank on Saturday. The team there is GREAT!. I did purchase a vehicle, which I love by the way... and had what I must call, one of the most pleasant car purchasing experiences of my life! Thanks for your assistance and please pass on my appreciation to the team for their professionalism and extremely high level of customer service! I look forward to a long relationship with your company.

Delaney

Hendrick BMW, for a complete car experience

Hendrick BMW, the leading BMW dealership in Charlotte (NC), gives the customer a complete car experience - a solution to meet all auto needs under a single roof. The dealership continually strives for excellence in character and quality within every aspect of their business.

Backed by a service center outfitted with world-class equipment, as per BMW standards, and a highly-skilled workforce, Hendrick BMW ensures the best possible services to its customers. Call or log on to the dealership website, schedule a service appointment (http://www.hendrickbmw.com/partsservice/serviceappointment.jsp), and pamper your car with outstanding service!

For decades, BMW has stood for perfection, passion, and a lifestyle symbolizing the finer tastes in life. These aspects scope beyond the marvels on wheels. Hendrick BMW stocks all manufacturer-recommended spare parts and a wide range of attractive accessories (http://www.hendrickbmw.com/partsservice/parts_depart.jsp). These accessories are designed with the same impeccable craftsmanship and attention to detail that characterize the BMW automobiles. The dealership also offers convenient overnight shipping and delivery of parts and accessories. Hendrick BMW Service and Parts Department is open six days a week, for your added convenience.

Internet process at Hendrick incredibly smooth

David,

Thank you for the followup. I found the Internet process at Hendrick incredibly smooth, and both Barbara and Constantine were very helpful. I will be back in touch with Constantine when I get closer to making a decision regarding my purchase.

Thank you,
Future BMW Owner

Future BMW Owner

At Hendrick BMW, we pride ourselves on extending courteous service to all who call or walk through our doors:

David [Effren],

I was promptly contact by your sales representative, Barbara, and she was very courteous. A few hours after I spoke to her I received a call from the dealer that I bought my last car from. He made me an offer I couldn't refuse and I committed to buy a car from him. Looks like I won't be a BMW owner just yet but I do anticipate moving in that direction in the next 24-36 months.

Thanks for everything.

Future BMW Owner

In praise of European delivery

Hi John,

Happy new year to you and your staff.
In September I collected a BMW 335i in Munich and had a fabulous week in Switzerland. I sent Greg Hayes some pictures of our new car under various spectacular mountains.

I just wanted to thank you we enjoyed the whole experience and would recommend it to anyone. Feel free to use our pictures in any campaign you want, we have a professional level Olympus digital camera which is used for our professional ad shots for our Kitchen and Bath design company. I have about 30 different pictures if you would like to see any more.
We also had a great time up at the Performance center and thank you again for setting that up for us.

Thanks again
Happy Customer

I bought a BMW 328i from Steve Bartalini at Hendrick BMW.

The following is a response to a follow up message sent by David Effrin after this customer's visit to Hendrick BMW:

Hello David,

1) Did you receive a timely, well-informed response to your purchase request?

"Yes"

2) What one deciding factor motivated you to discontinue shopping with us?

"I didn't...I bought a BMW 328i from Steve Bartalini at Hendrick BMW."

3) Do you have any comments regarding our Internet Sales Department? We
welcome any feedback!

"You guys are great. I was blown away by the (albeit assumed, but still great nonetheless) professionalism of your customer service."

All the best in the new year,

Customer for Life

Many Thanks to Hendrick BMW

"I had a great experience and shared my thanks with [John] Desmond yesterday. You and your teammates are the most professional dealership around."

Thank you

Satisfied Customer

Painless Experience - Hendrick BMW

David--the experience was painless, and the team was very helpful. I immediately received a call from Mary Beth, who quickly responded to any questions I had. I visited the dealership later that afternoon, and purchased a BMW.

Thanks so much!

Satisfied Customer