Monday, June 30, 2008

Very Satisfied BMW Customer

Cassandra,

Just a note of thanks for your help. I did buy a vehicle today. Steve was great and Chris Cave who took care of me was awesome. He listened and found the right vehicle for me. It was a very satisfying experience. I hope you guys can give him something in his employee file or whatever you do when a customer really appreciates what is done for them.

Regards,
Very Satisfied Customer

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Friday, June 20, 2008

Hendrick BMW Repeat Customer Testimonial

John

Just a quick note to let you know about my experience with my recent purchase of a white 328.
This is my 3rd Hendrick BMW car and my 2nd one that I purchased/leased with the help of Stephen Bartalini. The first time I worked w/ him happened by chance when my husband and I walked in one Saturday afternoon and left with a new car. This time I contacted Stephen myself and asked for his assistance. Obviously he was happy to help me and did so in a professional yet relaxed manner. I wasn't sure what I wanted so we looked at a couple of options and finally decided on the gorgeous white one w/ black leather.
I have nothing but good things to say about your organization and especially Stephen Bartalini. I will continue to refer people there and to him. It's been a great pleasure working w/ Stephen and your team at Hendrick.
Lastly, I met you the other night at Ilios Noche and want to thank you again for paying for our meal. It was not necessary but very much appreciated. I'm sure we'll see you there soon. We're there quite often, great food and more importantly great people such as Frank and Stratos.

Thanks again,
Satisfied Customer

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