Video on German MPG - Glad to be in Charlotte, NC

Think the gas prices are high in Charlotte? Check out the prices in Munich, Germany.

Hendrick BMW and Hendrick Automotive Group Sponsor Matthews Alive

Hendrick Automotive Group is sponsoring Matthews Alive! An event whose primary mission for the past 16 years is to produce a quality four day family oriented festival. An event that is run by a voluntary board of directors. An event that gives its profits to the non-profit organizations that work during the four day event.

Why travel away from home this Labor Day? Stay close by and visit Matthews Alive! Check out the scheduled events found in the insert in this newspaper, or online at www.matthewsalive.org. From one end of Matthews to the other, we have something for everyone as you come to Matthews and discover our town.

Outstanding BMW service center

Just a note to say thank you for such an outstanding customer experience this week at your BMW service center. I was very impressed by the lengths to which your team (Jay, Peter, and Johannes, previously) went to ensure that I was a satisfied customer and that all of my service needs were met. Everything from staying in touch to let me know what was going on with my vehicle to being flexible and working with my schedule, to picking me up from my home to get my car, I can truly say that there have been few occasions in my lifetime where I have felt more valued as a customer. There was actually a turn of events with my car situation while I was there and the flexibility and professionalism with which Jay and Peter handled the situation was remarkable to me!

I know that Hendrick BMW wants to be known for their outstanding customer service and I can tell you that through the work of your invaluable and talented employees you have hit this one out the ballpark!

Thank you again and rest assured that I will also share this positive experience with others.

Best regards

BMW Service Client

BMW Family in Charlotte to Hendrick BMW

As a BMW family we have been with Hendrick for some time. We just wanted to tell you that while we have seen the dealership grow tremendously, some things are worth noting.
There is such a positive attitude throughout the dealership. From sales to warranty to parts to service, we can always count on someone helping us---whether they know us or not. In many cases they do remember us from visit to visit and take the time to say hi. (Ok my shaggy dog is probably more memorable than I am but still...)

Johannes became our service advisor after Pat Radowick left and we are thrilled with his attentiveness despite being pulled in twenty directions.
We always feel that we are in good hands and appreciate his responsiveness.

When we drive into service, the assistants are always wonderful, whether we are dropping off or picking up. The length or frustration of the wait time or need to return if something cannot be fixed-- seems to matter very little, because of the dealership's great customer service. We appreciate being acknowledged quickly, and once we get in with our service advisor we never feel rushed (although the line might be out the door).

Both cars were in for service in the last week. While Johannes was out of town, Rick Bein took good care of us; when I returned several days later with our other car he greeted me by name. Johanne's assistant Peter is always so upbeat. Blake cares so much and it shows. Greg (warranty) has always been responsive and kind. Our salesperson Tim Nelson is outstanding, and all your salespeople are so nice when we come in. The mechanics always say 'hi' as they go to and from the shop. And the guys who bring our cars around always seem to take pride in delivery a sparkling clean car.

Sounds like a fan club, well it is. Despite growing pains we want you to know that some of your clients really appreciate your team. And since a great team starts with a great manager, we wanted to thank you, too.

Sincerely,

BMW Family