Hendrick BMW: first to respond

David:

Of all the dealers I contacted, yours was the first to respond (even though not the first contacted) and was the most responsive to me, from a timeliness and thoroughness standpoint. I'd have to say the best one of the bunch, overall. I'm sorry my response is neither lengthy, nor eloquent, but I hope you find it accurate and helpful.

Satisfied Customer

Hendrick BMW invites you to join us for our battle against breast cancer with our partner, the Susan G. Komen for the Cure. Get behind the wheel of a new vehicle of your choice in the BMW Ultimate Drive® supporting Susan G. Komen for the Cure event. As a participant, you'll find many BMW models to test drive, such as the 3 Series Coupe, the X3 SAV® and this year's Signature Vehicle, the new and dynamic X6. For every mile you drive BMW will donate $1 on your behalf to Komen.

Extremely pleased with the entire experience: X3 BMW

Hi David,
Thank you for your note. We bought a X3 BMW last Saturday and were extremely pleased with the entire experience. When we left home Saturday morning, our plan was to test drive cars at several dealerships, starting with Hendrick BMW. We worked with Jeff Bitner, who was extremely professional and knowledgeable, and after test driving the X3 we quickly decided it was the perfect car for us. We owned a BMW several years ago, and are thrilled to once again have a BMW in our lives.
Thanks you again for thoughtful follow up note.
Hendrick BMW Customer

BMW Awards Highest Honors to Hendrick BMW

WOODCLIFF LAKE, New Jersey, March 2008 – Hendrick BMW has won the prestigious 2008 Center of Excellence Award, presented annually by BMW of North America to recognize sales leadership with the highest level of customer satisfaction. The award is presented to only 31 of the 338 BMW centers nationwide.

The Center of Excellence Award recognizes the entire team at Hendrick BMW for providing extraordinary client care and for demonstrating a high level of excitement and enthusiasm for the BMW brand. BMW customers nationwide are given an opportunity to evaluate their sales and service experience at BMW dealerships via an independent survey. Survey results were used to select the 31 BMW centers nationwide for this outstanding honor.

BMW Group In America
BMW of North America, LLC has been present in the United States since 1975. Rolls-Royce Motor Cars NA, LLC began distributing vehicles in 2003. The BMW Group in the United States has grown to include marketing, sales, and financial service organizations for the BMW brand of motor vehicles, including motorcycles, the MINI brand, and the Rolls-Royce brand of Motor Cars; DesignworksUSA, an industrial design firm in California; a technology office in Silicon Valley and various other operations throughout the country. BMW Manufacturing Co., LLC in South Carolina is part of BMW Group’s global manufacturing network and is the exclusive manufacturing plant for all Z4 models and X5 Sports Activity Vehicles and the upcoming X6 Sport Activity Coupe. The BMW Group sales organization is represented in the U.S. through networks of 338 BMW passenger car centers, 335 BMW Sports Activity Vehicle centers, 142 BMW motorcycle retailers, 82 MINI passenger car dealers, and 30 Rolls-Royce Motor Car dealers. BMW (US) Holding Corp., the BMW Group’s sales headquarters for North, Central and South America, is located in Woodcliff Lake, New Jersey.

Information about BMW Group products is available to consumers via the Internet at:

www.bmwgroupna.com
www.bmwusa.com
www.bmwmotorcycles.com
www.miniusa.com
www.rolls-roycemotorcars.com

Hendrick BMW launches BMW Performance Parts Special

Gear up for an exhilarating driving experience. With the new BMW performance parts, you can take customization to a whole new level. These innovative products combine engineering excellence with flawless design, powerful dynamics and enhanced safety features to help you individualize your vehicle and boost performance.

Hendrick BMW offers a special price on Carbon Fiber Air Intake ($800 plus tax) and Performance Exhaust System ($889 plus tax), with free installation.

* BMW Performance Air Intake System: Increase the power and under-hood appearance of your vehicle. This system adds three horsepower at 6,000 rpm, and replaces the factory airbox and filter assembly for a 24% increase in airflow. No reprogramming of the DME is required and there is no negative influence on emissions output. The injection-molded airbox is topped with a carbon fiber insert with "BMW Performance" worded on top.

* BMW Performance Exhaust: This stainless-steel exhaust reduces backpressure and weight while producing a sound that is perfectly balanced for performance and comfort. At 6,000 rpm, five additional horsepower is achieved with an 8.8-pound weight reduction for improved dynamic performance. Two stainless steel tips with a brushed finish connect to a muffler with a straight-through design and it replaces the entire rear muffler section.

Visit Hendrick BMW and load your machine with more agility and power for an exhilarating drive! at http://www.hendrickbmw.com/parts_promotional/index.jsp

2008 BMW 3 Series on sale at Hendrick BMW

We, at Hendrick BMW, are glad to have on sale the ever-popular 2008 BMW 3 Series. Being the leading dealers of this much-in demand German marvel, we are proud to say that the BMW 3 Series continues to be the company's top seller car and sets a benchmark in car sales.

The award winning car is one of the most popular models built by BMW and offers thrilling driving experience at an affordable price. The 3 Series cars come as Sedan, Coupe and Convertible body in a number of trims. Its attractive exteriors, world-class fit and finish, ample power is unmatched by most cars at any price.

The 2008 BMW 3-Series comes very well equipped with its standard suite of convenience and safety features. Among the standard features are anti-lock brakes, traction and anti-skid control, side air bags, dual-zone automatic climate control and standard leatherette upholstery that looks and feels exclusive.
To know more about the 2008 BMW 3 Series, log on to our website http://www.hendrickbmw.com/index.jsp.

Visit our dealership today for a test drive of this wonderful car. We are located at 6950 E Independence Boulevard, Charlotte, NC.

BMW 335 Hardtop Convertible

John,

I wanted you to know that I had a delightful experience working with Jeff Bitner on Saturday morning. He is a very pleasant and knowledgeable guy who took care of all my needs very well.

Jeff tempted me with the M5 (Lord, was it tempting!), but in the end I decided that I would always drive that car with a guilty conscience, which clearly isn't the way to enjoy an M5. In the end, I decided to go with the 335 hardtop convertible. I'll take a look at the M3 when the convertible is ready for prime time.

If Jeff is representative of the rest of your staff, you are very well served.

Kind regards,

Satisfied BMW Customer

BMW Exceeds Expectations

I always feel that when someone exceeds your expectations that it should not go unnoticed.I just purchased a new X-5 which I 100% love last night for your dealership.I wanted you to know that Cassey was the main reason I bought from you. She has worked very hard with me since June and we finally found the vehicle I wanted. She is by far the best experience I have encountered for a car purchase in all my years.I also wanted you know that Brant my salesperson really took the time with me and showed me everything my new X-5 could do. He was great and both of them helped me decide to purchase from your dealership.

Sincerely,

BMW Owner For Life

Just purchased an X3 for European delivery

Barbara,

I just purchased an X3 for European delivery from my prior dealer. I was very impressed with you however and if I ever buy a car locally I wouldn’t hesitate to contact you. Meanwhile I’ll recommend you to other BMW club members I know.

Satisfied BMW Owner

Click Here for more information about European Delivery.

Hendrick BMW team,

Thank you for following up. I am coming in this evening to test drive two more vehicles. Compared to the other dealerships that I have visited in the past several weeks, your service if far and above the others. For this reason, I am extremely interested in purchasing from your company. If this level of service continues, I will be one happy customer!

Very Satisfied Customer

Great BMW Team in Charlotte at Hendrick BMW

I was able to meet with Steve and Frank on Saturday. The team there is GREAT!. I did purchase a vehicle, which I love by the way... and had what I must call, one of the most pleasant car purchasing experiences of my life! Thanks for your assistance and please pass on my appreciation to the team for their professionalism and extremely high level of customer service! I look forward to a long relationship with your company.

Delaney

Hendrick BMW, for a complete car experience

Hendrick BMW, the leading BMW dealership in Charlotte (NC), gives the customer a complete car experience - a solution to meet all auto needs under a single roof. The dealership continually strives for excellence in character and quality within every aspect of their business.

Backed by a service center outfitted with world-class equipment, as per BMW standards, and a highly-skilled workforce, Hendrick BMW ensures the best possible services to its customers. Call or log on to the dealership website, schedule a service appointment (http://www.hendrickbmw.com/partsservice/serviceappointment.jsp), and pamper your car with outstanding service!

For decades, BMW has stood for perfection, passion, and a lifestyle symbolizing the finer tastes in life. These aspects scope beyond the marvels on wheels. Hendrick BMW stocks all manufacturer-recommended spare parts and a wide range of attractive accessories (http://www.hendrickbmw.com/partsservice/parts_depart.jsp). These accessories are designed with the same impeccable craftsmanship and attention to detail that characterize the BMW automobiles. The dealership also offers convenient overnight shipping and delivery of parts and accessories. Hendrick BMW Service and Parts Department is open six days a week, for your added convenience.

Internet process at Hendrick incredibly smooth

David,

Thank you for the followup. I found the Internet process at Hendrick incredibly smooth, and both Barbara and Constantine were very helpful. I will be back in touch with Constantine when I get closer to making a decision regarding my purchase.

Thank you,
Future BMW Owner

Future BMW Owner

At Hendrick BMW, we pride ourselves on extending courteous service to all who call or walk through our doors:

David [Effren],

I was promptly contact by your sales representative, Barbara, and she was very courteous. A few hours after I spoke to her I received a call from the dealer that I bought my last car from. He made me an offer I couldn't refuse and I committed to buy a car from him. Looks like I won't be a BMW owner just yet but I do anticipate moving in that direction in the next 24-36 months.

Thanks for everything.

Future BMW Owner

In praise of European delivery

Hi John,

Happy new year to you and your staff.
In September I collected a BMW 335i in Munich and had a fabulous week in Switzerland. I sent Greg Hayes some pictures of our new car under various spectacular mountains.

I just wanted to thank you we enjoyed the whole experience and would recommend it to anyone. Feel free to use our pictures in any campaign you want, we have a professional level Olympus digital camera which is used for our professional ad shots for our Kitchen and Bath design company. I have about 30 different pictures if you would like to see any more.
We also had a great time up at the Performance center and thank you again for setting that up for us.

Thanks again
Happy Customer

I bought a BMW 328i from Steve Bartalini at Hendrick BMW.

The following is a response to a follow up message sent by David Effrin after this customer's visit to Hendrick BMW:

Hello David,

1) Did you receive a timely, well-informed response to your purchase request?

"Yes"

2) What one deciding factor motivated you to discontinue shopping with us?

"I didn't...I bought a BMW 328i from Steve Bartalini at Hendrick BMW."

3) Do you have any comments regarding our Internet Sales Department? We
welcome any feedback!

"You guys are great. I was blown away by the (albeit assumed, but still great nonetheless) professionalism of your customer service."

All the best in the new year,

Customer for Life

Many Thanks to Hendrick BMW

"I had a great experience and shared my thanks with [John] Desmond yesterday. You and your teammates are the most professional dealership around."

Thank you

Satisfied Customer

Painless Experience - Hendrick BMW

David--the experience was painless, and the team was very helpful. I immediately received a call from Mary Beth, who quickly responded to any questions I had. I visited the dealership later that afternoon, and purchased a BMW.

Thanks so much!

Satisfied Customer

2008 BMW Z4, the Ultimate Sports Car!

The 2008 BMW Z4 is the company's only two-seat sports car. The car's sharp reflexes and quick acceleration are its unique features. The Z4 is available as a roadster with a convertible top or a fixed-roof coupe. The roadster is available in 3.0i and 3.0si trim levels. The coupe comes in the 3.0si trim only and offers better handling because of its added body rigidity. For those who want top performance, there is an M-powered version of the Z4.

For more details on any BMW model, get in touch with us at Hendrick BMW in Charlotte, North Carolina (NC) or log on to our website at http://www.hendrickbmw.com/newvehicles/cmltrim.jsp?model=Z4&bodytype=any

2008 BMW X5: A perfect blend of luxury and sport

The 2008 BMW X5 has been designed for better on-road performance, handling, and utility. The midsize luxury sport utility vehicle comes with extra length to accommodate more cargo and optional seats for seven passengers. The changes for 2008 are minor. It is available in two trims with two different engines: the 3.0si is powered by a 260-horsepower Inline-six cylinder engine and the 4.8i is equipped with the 350-hp 4.8-liter V-8 engine. The standard xDrive all-wheel-drive system boosts the SUV's all-weather capability.

For more information about your Favorite BMW Dealer, visit Hendrick BMW in person or log on to our website http://www.hendrickbmw.com.

2008 BMW Ultimate Drive at Hendrick BMW in Charlotte, NC - 12/4/2008

Hendrick BMW is participating in the 2008 BMW Ultimate Drive supporting Susan G. Komen for the Cure! Hendrick BMW will be hosting the 2008 2008 BMW Ultimate Drive on December 4th, 2008.

2008 BMW Ultimate Drive Details:

Event Date: Thursday, 12/4/2008
Event Time: 9:00am- 4:30pm
Event Site: Hendrick BMW
Event Address: 6950 East Independence Blvd , Charlotte, NC 28227
Center Contact Name: Karen Fairley
Center Contact Phone Number: (704) 569-2602
Center Contact Email Address: karen.fairley@hendrickauto.com

Zip with the 2008 BMW X3 for a stress-free ride!

The 2008 BMW X3 is a compact luxury sport utility vehicle. For 2008, the X3 gets a high seating position for five, an all-wheel-drive traction, superior interior materials, solid build quality, and sleek exterior looks. It offers plenty of room for passengers and storage.

The xDrive system gives it solid handling to excel in tough driving conditions. The BMW X3 is available only in a 3.0si trim level and is powered by a 260-horsepower, 3.0-liter Inline-6 cylinder engine with either manual or automatic transmission. All-wheel-drive is standard. To find out more about the X3, visit Hendrick BMW in Charlotte, North Carolina (NC) or just log on to our website at http://www.hendrickbmw.com.

Hendrick BMW: refreshing follow-ups

Hi David,

Thanks for the follow up. This is refreshing as not often that I receive follow-ups from other dealers I've contacted. I have not yet located the vehicle I'm looking for...so my search continues.

Regards,

David - Charlotte, NC

Hendrick BMW: excellent employees

David,

I wish your folks worked for me, they have been excellent.

Thank you for the diligence.

Graham - Charlotte, NC

Hendrick BMW: the Vehicle of Choice

Hi David,

I just wanted to respond to your email in a positive manner because I think its important for you and your sales/support team to hear good things from a potential customer.

I did initiate an electronic transaction online and heard back from Marybeth in a very timely manner... not too fast but not too slow either. Kudos to her! She has been very helpful when it comes to providing correspondence, scheduling and information when needed. I've yet to meet her in person but please pass along my thanks!

I also stopped by on my lunch hour this week on my way between appointments without notice and was accommodated by Jeff in the sales department. Jeff was very knowledgeable and helpful and I appreciated that. He knew almost everything I could expect about the 3 series I was looking at as I compared it to the Infiniti G37. He didn't do a hard sell, rather let the car and his knowledge of the product do the selling for him and I appreciate that! Kudos to Jeff.

So far your staff has been very supportive. I only wish that the vehicle that I am truly hoping to get in to wasn't so expensive. Honestly, I'm comparing the 3 series to the G37 and price is a big factor for me. BMW would easily be the vehicle of choice if money were no object. I hope that we can work together in the future because I would like to be part of the BMW owners club soon! Please pass along my gratitude to your support team and thanks for following up!

Chris - Charlotte, NC

Hendrick BMW wins 2007 Center of Excellence Award

Hendrick BMW is sales leadership and highest level of customer satisfaction has once again been recognized. Hendrick BMW has won the prestigious 2007 Center of Excellence Award for the third time. The award is presented annually by BMW of North America to recognize sales leadership with the highest level of customer satisfaction. It is presented to only 31 of the 338 BMW dealerships nationwide.


The Center of Excellence Award recognizes the entire team at Hendrick BMW for providing extraordinary client care and for demonstrating a high level of enthusiasm and professionalism for the BMW brand. BMW customers nationwide are given an opportunity to evaluate their sales and service experience at BMW dealerships via an independent survey. The survey results were used to select the 31 BMW centers nationwide for this outstanding honor.
Hendrick BMW is a leading dealership for new and pre-owned BMW vehicles in Charlotte, North Carolina.


Links
http://www.hendrickbmw.com/index.jsp
http://www.hendrickbmw.com/aboutus/bmw_awards.jsp

Bought a BMW and we are 150% satisfied

David Effren-

I did end up buying a BMW from you- at the 11th hour no less due to the follow up with Mary Beth. I had put down a deposit on another vehicle and told her why- color of exterior/ interior and less mileage. She definitely was actively listening as she call me back 20 minutes later with a vehicle that was perfect for me. The car is perfect and the service from Hendrick BMW exceeded my expectations. Jeff and Brant were so great to work with and I have already told many neighbors and friends about them. Steve and Dick were great as well.

We are 150% satisfied.

Keep up the great work!

Customers for Life

Hendrick BMW: a better buying experience.

Thanks David,

Brant and Todd as well as the whole crew could not have created a better buying experience. In fact I have already made one recommendation to my Niece.

Sincerely,
Satisfied Customer

Thank you for my BMW Z4

Hi MaryBeth,

I just wanted to say Thank You for all of your help last week in regard to the Z4! Your correspondence was very helpful and prompt and I thank you again for all of your help. I certainly enjoyed working with Jay on Saturday, he is great to work with and the experience was refreshing! I was very impressed and will gladly recommend Hendrick BMW to anyone I have the opportunity to!! Thanks again, hope you have a great week!

Satisfied Customer

Recommending Hendrick BMW to everyone

Judy,
Thanks for helping out with everything with my car. I'll call the next time I'm in the area to check to see if you still have the red 3 series. I want to wait until next year until thinking about another vehicle purchase.

One more thing-Somehow I lost one air valve cap and was wondering if you could just send one to me in the mail. If I have to buy it just let me know. You have been great and I am recommending you to everyone I know considering a car purchase. I'll bring my brother-in-law by when he's ready to make his purchase.

Thanks
Satisfied Customer
[customer name has been removed to ensure privacy]

Buckle up, the 1 Series is almost here

The next BMW legend, the 1 Series Coupe, represents the core BMW philosophies of pure performance and premium design. By combining sporty rear-wheel-drive dynamics, agile handling, powerful engines, and seating for four, the 1 Series Coupe will reinvent the niche that the legendary BMW 2002 created.


On sale in the spring of 2008, the 1 Series Coupe will be available in two versions: 128i and 135i. Powered by a 3.0-liter, 230 horsepower Inline-6 engine that generates 200 lb-ft of torque, the 128i Coupe will feature Valvetronic valvetrain management and aluminum/magnesium construction - core elements of BMW's Efficient Dynamics. The powerful 135i Coupe features BMW's twin-turbocharged 3.0-liter Inline-six cylinder engine that produces 300 horsepower and an incredible 300 lb-ft. of torque from as low as 1,400 rpm. In typical BMW style, the new BMW 1 Series Coupe transmits the power of the engine to the rear wheels. This design concept and configuration - engine at the front, drive wheels at the rear - guarantees optimum traction, good weight distribution front-to-rear, excellent directional stability, and predictable handling.


The new 1 Series Coupe combines unique, dynamic, and unmistakable design elements with a powerful and muscular body. The innovative interior design incorporates high-quality and sophisticated trim elements with luxurious upholstery and color choices.


This authentic performance coupe comes loaded with a raft of safety features. No less than six airbags come standard within the new BMW 1 Series Coupe for optimum protection of the car's occupants. The advanced frontal airbags are activated in stages in relation to impact severity while the side airbags integrated into the sides of the front seat backrests reduce the risk of injury at chest and hip levels in side impact situations. A Head Protection System (HPS) includes side curtain airbags fitted in the roof lining to protect both the occupants on the front seats and the passengers at the rear.


Visit Hendrick BMW in Charlotte, NC or log on to http://www.hendrickbmw.com/BMW1-Series/index.jsp to know more about the 1 series.

Best Car Buying Experience: Hendrick BMW

Dear David,

My wife forwarded your email to me, we both purchased a BMW from your dealership on 10-01-07 (330i and Z4)

Both, the buying experience and financing experience was excellent, I have nothing but praise for Tommy and Dick Hoppe. They both displayed professionalism, kindness, and patience. This is probably one of the best car buying experiences I’ve had.
Please feel free to share this with anyone. I’d also be glad to give a referral if it is ever needed.


Thank you,
BMW Customer For Life

Frank King did a great job with the entire experience at Hendrick BMW

I am writing to follow-up on the recent purchase of your new BMW 530i from Hendrick BMW. I wanted to make sure everything about your buying experience exceeded your expectations and see how you are enjoying your new car.

Please e-mail me or feel free to call me with any comments or feedback that you would like to share. Also, I wanted to remind you that BMW North America will be contacting you with some survey questions. That is our report card, so please do let me know if there is any reason we have not earned all 5's on the answers to those questions.
Thank you for your time. We appreciate your business!!

Respectfully,
Amy Cook
Client Contact Specialist
Hendrick Imports
704-569-2672 - voice mail
540-674-1083 - home office
Amy.Cook@hendrickauto.com

[Response]

Amy,
Frank King did a great job with the entire experience and I will definitely provide 5's when surveyed. I am pleased with the car and thought the process of buying it was as pain free as possible. Frank and everyone associated with the process were easy to deal with and represented Hendrick BMW professionally. I would recommend Hendrick BMW to any of my friends interested in purchasing a new or used vehicle.
Regards,
Satisfied Customer

Management Follow Up - Hendrick BMW

Hi David,

Thank you for the follow up. Not only did your sales team assist me in finding the car I wanted, they went above and beyond to do it. As always, Hendrick's service amazes me!

Thank you,

Tammy

Black on Black Z4si

Mr. Desmond,

My wife and I were at your dealership yesterday and purchased the Black on Black Z4si. I just wanted to write to say that our dealings with everyone at the dealership was well above average. I initially communicated by e-mail with Cassandra Wallace, who was extremely responsive to any questions we had about availability, options, and general questions about the dealership and the Z4si. Ms. Wallace recommended that we visit the dealership last Saturday and she referred me to Cliff Spangler. Unfortunately, by the time we arrived at the dealership, it had closed. We were however able to look at the four Z4si roadsters on the lot. I was interested in the roadster we purchased, so I e-mailed Mr. Spangler. Later I found that he was out of the dealership that day, but Mr. David Effren picked up the ball and assisted me very well with all questions in a very professional manner. Eventually, my wife and I decided to visit the dealership yesterday to test drive the car and see if we could work out the purchase of the car. Upon arrival we were welcomed to the dealership by a salesperson who upon our request was able to get Mr. Effren who in turn directed us to Cam Warren to assist us with the test drive and questions. Once again your employee performed above average. Mr. Warren was courteous, responsive to questions, knew his product, and did everything we requested in the negotiation for the car. Mr. Warren was very responsive to all questions, even when we asked the same question 20 minutes later. We thank him for that as well as his professionalism in demonstrating the products features. Gregg Adler was extremely pleasant also.


Prior to visiting your dealership we had visited of course Leith in Raleigh, as well as, Crown in Greensboro, Flow in Winston-Salem, Performance in Chapel Hill not to mention the web searches in VA, SC, GA, and FL. The price point at the dealership is very important but the attitude of the employees at the dealership means a lot for us. This is our 3rd purchase of a car in the last 3 months a 07 Civic EX for our daughter, a Lexus IS-250 for my wife, and as usual I bring up the rear with the Z4si, none of which came from Raleigh due to the attitude of employees. If you are treated in an indifferent manner obviously that dealership doesn't deserve your business regardless of price. We were comfortable at your dealership with all employees we encountered, all were courteous and helpful, and made the long drive back to Raleigh better.


All that to say thank you and we hope your staff members continue to strive to serve their customers as well as we were treated.



Thank you,
Very Satisfied Customer

My experience was more than great

Dear Jock,

As the Business Development Manager for Hendrick BMW, your Internet Lead is very important to me. Today, business has taken on many forms, most of it dominated by technology. It is my goal, that while we utilize technology to deliver fast results, the "old-fashioned" positive experience does not get lost in the translation.

In doing so, I regularly follow-up with my customers to ensure that they received the information they sought out. Please do not hesitate to call or email me with any questions you might have. If your experience has been great, I would love to hear about it. If for any reason it was not, I would most definitely want to hear what I can do to prevent a repeat of that experience.

We look forward to working with you on this opportunity.


Sincerely,

David S. Effren
----------------------------------------------------------------------------------------------------------
Hi David,

Thank you for emailing. My experience was more than great- I could not believe how fast your sales rep- Mary Beth got in touch and stayed in touch with me. I sell real estate and have a hectic schedule- I have emailed about many other cars from various locations and never received such a prompt and courteous reply. I'll be over Wed for a test drive-


thanks again-
Satisfied Customer

AME Zion Church - Appreciation Letter

African Methodist Episcopal Zion Church
Norteastern Episcopal District

September 13, 2007

Mr. Rick Hendrick
Hendrick Motor Sports
4400 Papa Joe Hendrick Boulevard
Charlotte, North Carolina 28262

Dear Rick:

I recently purchased a car from your BMW dealership in Charlotte and am writing to express my sincere delight with the service I received. In working with the general manager, service manager and pre-owned car manager, I experienced nothing but responsive, diligent service. Every concern I expressed, every question I had and every request I made was addressed in a fashion befitting the excellent reputation you and your businesses have so richly earned over the years!


I have referred several buyers to your dealerships over the years and have always been pleased and felt justified in doing so. As a customer in this instance, I can honestly say that I received the first-class treatment reported back to me by so many of the individuals I referred your way. The ethic of caring and service that I have seen you demonstrate personally in both your business and civic dealings has truly filtered down into the consciousness of those you employ and for that I am truly grateful. I thank you for all that you do and I look forward to continuing to do business with you in the future.

Best regards,
George E. Battle, J r.

xc:
Mr. John Desmond
Mr. Steve Strickland
Mr. Chris Bullock

Matthew 6:33 "But seek ye first the kingdom of God and his righteousness; and all these things will be added unto you."

David Meredith's good work in the Hendrick BMW Service Center, Charlotte, NC

John Desmond
6950 E. Independence Blvd.
Charlotte, NC 28227

Dear John,

I'm writing to let you know how pleased I was with my recent experience at the Service Center. My service advisor, David Meredith, made a typically difficult experience very satisfying. David was considerate of my time and knowledgeable of the work being done on my car. He explained my options thoroughly and made sure I made informed decisions. There are quite a few BMW owners in my office and I can assuredly say I'm happy to give a referral to your service center. Keep up the good work!


Regards,
North

I bought the BMW

Hi David,


Thank you for emailing. I did purchase a BMW yesterday from your dealership- I really appreciate the prompt email response from Mary Beth- she was very nice to deal with. Frank King was my salesman. I think that he is the most outstanding car salesman that I have ever dealt with, and he was the sole reason that I bought the BMW. I had test drove a Volvo XC-90 the day before and own/love my Volvo. I have also looked at the Mercedes dealership on South Blvd before coming to you. Frank presented all the stats, options, safety, warranty advantages to BMW. He laid it out in a way that was easy to understand- after that, it was clear that the BMW was the best option for my needs. He is very easy to deal with and extremely efficient- I really appreciate the fact that you hire true professionals.


I have asked Frank to send me business cards and info. I am a Real Estate Broker in North and South Carolina and would like to refer my clients in need of a car to Frank.
I was very impressed with your sales staff- I hope that you recognize Frank for his abilites and excellence in representing your dealership. I copied him on this email to show my appreciation.


Thank you.
Happy Customer

Customer Comments about BMW Z4

Hi David,

Thanks for the follow up email. We did a lease on a 2007 BMW Z4 from your dealership, Hendrick BMW Charlotte.

We had exceptional service and are very pleased with our new automobile.
Thanks and hope you had a terrific weekend!

Satisfied Customer

Worth the 100 miles we drove!

Judy,

I drove the car today and it was great!!! Anthony had fun in it on the way home!!! Took mom for a ride also this evening and she loves it too!!!

I just wanted to tell you thanks again for all of your help, and we really appreciate all you did to make this purchase possible!!! You and Hendrick BMW are worth the 100 miles we drove!!!
Take care and GOD bless!!!

Satisfied Customers,

Mark, Ricky, Jomby

BMW 1 series: Year ONE begins in 2008.

The long wait is finally over. The stage is now all set to receive the one and only wonder coupe- BMW 1 series. By combining exhilarating rear-wheel-drive performance, agile handling, seating for four and powerful value, this wonder machine will recreate the magic that the BMW 2002 had done before. The 1 series coupe will be available in two bodystyles—the 128i and the 135i.