The Service Was Worth The Drive!

Steve B:

Things couldn't have worked out any better. The trip back was a breeze and we both love our cars.

The service was definitely worth the drive and that's what it is all about. I rave to all my friends about Hendrick and you couldn't have picked a better dealership.

Good luck to you this coming year.

I will have Karen call Joanne and follow up on the Volvo.


Thanks again for everything. Hope to see you again in 3 years

Regards

SD

Hendrick BMW Attains Center of Excellence

BMW OF NORTH AMERICA AWARDS HIGHEST HONORS TO HENDRICK BMW

“2009 Center of Excellence Award” focuses on customer satisfaction, brand representation, and operational excellence.

Charlotte, NC – April 27, 2009… Hendrick BMW has been announced today as one of the top performing dealerships in the US by BMW of North America, LLC. The selection is based on customer satisfaction, brand representation, and operational excellence. Only 31 BMW dealers out of 338 nationwide received the “2009 Center of Excellence Award”.

Over the last 10 years, the BMW dealer network has invested over $2.1 billion dollars improving its sales facilities and repair workshops, refining processes and focusing on top-tier customer service, making it one of the most successful franchises in the US.

“While all BMW dealerships offer a premium experience to our customers, Hendrick BMW excelled in the way they take care of their customers and represent the BMW brand,” said Peter Miles, Executive Vice President Operations, BMW of North America.

Recent independent studies confirm BMW’s superior customer service performance. J.D. Power and Associates’ Customer Service Index (CSI) Study ranked the BMW dealer network among the top three automotive brand franchises in the US for its superior customer satisfaction and dealer service. And BusinessWeek identified BMW as one of the top 25 “Customer Service Champs” among all companies in the US.

“Anyone who is in the market with money to spend should expect to receive an exceptional customer experience,” said Alan Harris, Vice President Aftersales, BMW of North America. “BMW’s efforts to provide exceptional customer service have become a crucial part of our continued success even in today’s challenging economic climate.”

BMW Group In America
BMW of North America, LLC has been present in the United States since 1975. Rolls-Royce Motor Cars NA, LLC began distributing vehicles in 2003. The BMW Group in the United States has grown to include marketing, sales, and financial service organizations for the BMW brand of motor vehicles, including motorcycles, the MINI brand, and the Rolls-Royce brand of Motor Cars; DesignworksUSA, a strategic design consultancy in California; a technology office in Silicon Valley and various other operations throughout the country. BMW Manufacturing Co., LLC in South Carolina is part of BMW Group’s global manufacturing network and is the exclusive manufacturing plant for all X5 Sports Activity Vehicles and X6 Sports Activity Coupes. The BMW Group sales organization is represented in the U.S. through networks of 338 BMW passenger car centers, 335 BMW Sports Activity Vehicle centers, 142 BMW motorcycle retailers, 83 MINI passenger car dealers, and 30 Rolls-Royce Motor Car dealers. BMW (US) Holding Corp., the BMW Group’s sales headquarters for North America, is located in Woodcliff Lake, New Jersey.

Information about BMW Group products is available to consumers via the Internet at:

www.bmwgroupna.com
www.bmwusa.com
www.bmwmotorcycles.com
www.miniusa.com
www.rolls-roycemotorcars.com

# # #

Journalist note: Information about the BMW Group and its products is available to journalists on-line at the BMW Group PressClub at the following address: www.press.bmwgroup.com.

BMW Dealership Follow-up and Service

As the Business Development Manager for Hendrick BMW, your Internet Lead is very important to me. Today, business has taken on many forms, most of it dominated by technology. It is my goal, that while we utilize technology to deliver fast results, the "old-fashioned" positive experience does not get lost in the translation. In doing so, I regularly follow-up with my customers to ensure that they received the information they sought out. Please do not hesitate to call or email me with any questions you might have. If your experience has been great, I would love to hear about it. If for any reason it was not, I would most definitely want to hear what I can do to prevent a repeat of that experience. We look forward to working with you on this opportunity.

Sincerely,

David S. Effren

I have been very pleased with the follow-up and service I have received at your dealership. I couldn't have asked for anything more.

Customer In Charlotte, NC

BMW Exceeds Expectations

I always feel that when someone exceeds your expectations that it should not go unnoticed.I just purchased a new X-5 which I 100% love last night for your dealership.I wanted you to know that Cassey was the main reason I bought from you. She has worked very hard with me since June and we finally found the vehicle I wanted. She is by far the best experience I have encountered for a car purchase in all my years.I also wanted you know that Brant my salesperson really took the time with me and showed me everything my new X-5 could do. He was great and both of them helped me decide to purchase from your dealership.

Sincerely,

BMW Owner For Life

Hendrick BMW wins 2007 Center of Excellence Award

Hendrick BMW is sales leadership and highest level of customer satisfaction has once again been recognized. Hendrick BMW has won the prestigious 2007 Center of Excellence Award for the third time. The award is presented annually by BMW of North America to recognize sales leadership with the highest level of customer satisfaction. It is presented to only 31 of the 338 BMW dealerships nationwide.


The Center of Excellence Award recognizes the entire team at Hendrick BMW for providing extraordinary client care and for demonstrating a high level of enthusiasm and professionalism for the BMW brand. BMW customers nationwide are given an opportunity to evaluate their sales and service experience at BMW dealerships via an independent survey. The survey results were used to select the 31 BMW centers nationwide for this outstanding honor.
Hendrick BMW is a leading dealership for new and pre-owned BMW vehicles in Charlotte, North Carolina.


Links
http://www.hendrickbmw.com/index.jsp
http://www.hendrickbmw.com/aboutus/bmw_awards.jsp