Pot of Gold - Now Exclusively at Hendrick BMW/MINI

Growing up, I always remember watching the cartoons where there was always a Pot of Gold at the end of the rainbow. Well, this week, in the middle of the Hendrick Luxury Tent Sale, a Pot of Gold Appeared! Look real close at the image above and you will see that under the tent, just below the rainbow are pots of gold! Click here to view all Pre-Owned Inventory or here to see our MINI inventory. During the Hendrick Luxury Tent Sale there are hundreds of cars to choose from, thousands of dollars of savings per vehicle, in both New and Pre-Owned as well as fantastic Accessories Savings from our MINI Store. Hurry, the weather changes very quickly, and we can't guarantee a rainbow for long!

Brand New Shiny Red 2008 BMW 128i Convertible

Actually, I went to visit Hendrick BMW this past Friday and dealt with Bryce Harman. I ended up purchasing a brand new shiny red 2008 BMW 128i convertible.

Bryce was EXCELLENT! I could not have asked for a better Salesman than Bryce. He answered every question that I asked him and if he didn't know the answer, he said he'd find out for me (and actually followed up with me with answers later that afternoon). Everything was great from the test drive to actually putting the key in the ignition and happily driving away.

I really appreciate the follow up and Bryce's exceptional customer care.

Thank you and have a great day!

Sincerely,

Hendrick BMW Customer

Hendrick BMW: the Vehicle of Choice

Hi David,

I just wanted to respond to your email in a positive manner because I think its important for you and your sales/support team to hear good things from a potential customer.

I did initiate an electronic transaction online and heard back from Marybeth in a very timely manner... not too fast but not too slow either. Kudos to her! She has been very helpful when it comes to providing correspondence, scheduling and information when needed. I've yet to meet her in person but please pass along my thanks!

I also stopped by on my lunch hour this week on my way between appointments without notice and was accommodated by Jeff in the sales department. Jeff was very knowledgeable and helpful and I appreciated that. He knew almost everything I could expect about the 3 series I was looking at as I compared it to the Infiniti G37. He didn't do a hard sell, rather let the car and his knowledge of the product do the selling for him and I appreciate that! Kudos to Jeff.

So far your staff has been very supportive. I only wish that the vehicle that I am truly hoping to get in to wasn't so expensive. Honestly, I'm comparing the 3 series to the G37 and price is a big factor for me. BMW would easily be the vehicle of choice if money were no object. I hope that we can work together in the future because I would like to be part of the BMW owners club soon! Please pass along my gratitude to your support team and thanks for following up!

Chris - Charlotte, NC

Bought a BMW and we are 150% satisfied

David Effren-

I did end up buying a BMW from you- at the 11th hour no less due to the follow up with Mary Beth. I had put down a deposit on another vehicle and told her why- color of exterior/ interior and less mileage. She definitely was actively listening as she call me back 20 minutes later with a vehicle that was perfect for me. The car is perfect and the service from Hendrick BMW exceeded my expectations. Jeff and Brant were so great to work with and I have already told many neighbors and friends about them. Steve and Dick were great as well.

We are 150% satisfied.

Keep up the great work!

Customers for Life

Hendrick BMW: a better buying experience.

Thanks David,

Brant and Todd as well as the whole crew could not have created a better buying experience. In fact I have already made one recommendation to my Niece.

Sincerely,
Satisfied Customer

Thank you for my BMW Z4

Hi MaryBeth,

I just wanted to say Thank You for all of your help last week in regard to the Z4! Your correspondence was very helpful and prompt and I thank you again for all of your help. I certainly enjoyed working with Jay on Saturday, he is great to work with and the experience was refreshing! I was very impressed and will gladly recommend Hendrick BMW to anyone I have the opportunity to!! Thanks again, hope you have a great week!

Satisfied Customer

My experience was more than great

Dear Jock,

As the Business Development Manager for Hendrick BMW, your Internet Lead is very important to me. Today, business has taken on many forms, most of it dominated by technology. It is my goal, that while we utilize technology to deliver fast results, the "old-fashioned" positive experience does not get lost in the translation.

In doing so, I regularly follow-up with my customers to ensure that they received the information they sought out. Please do not hesitate to call or email me with any questions you might have. If your experience has been great, I would love to hear about it. If for any reason it was not, I would most definitely want to hear what I can do to prevent a repeat of that experience.

We look forward to working with you on this opportunity.


Sincerely,

David S. Effren
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Hi David,

Thank you for emailing. My experience was more than great- I could not believe how fast your sales rep- Mary Beth got in touch and stayed in touch with me. I sell real estate and have a hectic schedule- I have emailed about many other cars from various locations and never received such a prompt and courteous reply. I'll be over Wed for a test drive-


thanks again-
Satisfied Customer

AME Zion Church - Appreciation Letter

African Methodist Episcopal Zion Church
Norteastern Episcopal District

September 13, 2007

Mr. Rick Hendrick
Hendrick Motor Sports
4400 Papa Joe Hendrick Boulevard
Charlotte, North Carolina 28262

Dear Rick:

I recently purchased a car from your BMW dealership in Charlotte and am writing to express my sincere delight with the service I received. In working with the general manager, service manager and pre-owned car manager, I experienced nothing but responsive, diligent service. Every concern I expressed, every question I had and every request I made was addressed in a fashion befitting the excellent reputation you and your businesses have so richly earned over the years!


I have referred several buyers to your dealerships over the years and have always been pleased and felt justified in doing so. As a customer in this instance, I can honestly say that I received the first-class treatment reported back to me by so many of the individuals I referred your way. The ethic of caring and service that I have seen you demonstrate personally in both your business and civic dealings has truly filtered down into the consciousness of those you employ and for that I am truly grateful. I thank you for all that you do and I look forward to continuing to do business with you in the future.

Best regards,
George E. Battle, J r.

xc:
Mr. John Desmond
Mr. Steve Strickland
Mr. Chris Bullock

Matthew 6:33 "But seek ye first the kingdom of God and his righteousness; and all these things will be added unto you."

BMW 1 series: Year ONE begins in 2008.

The long wait is finally over. The stage is now all set to receive the one and only wonder coupe- BMW 1 series. By combining exhilarating rear-wheel-drive performance, agile handling, seating for four and powerful value, this wonder machine will recreate the magic that the BMW 2002 had done before. The 1 series coupe will be available in two bodystyles—the 128i and the 135i.

The 128i Coupe is powered by a 3.0-liter, 230 horsepower inline 6-cyinder engine that generates 200 lb-ft of torque. The more powerful 135i is briskly motivated by a twin-turbocharged 3.0-liter inline six-cylinder engine that produces 300 horsepower and an incredible 300 lb-ft of torque from as low as 1,400 rpm. The all-new 1 Series fuses unique, dynamic and impeccable coupe design elements with a powerful and muscular body. The innovative interior design incorporates high-quality and sophisticated trim elements with luxurious upholstery and color choices. And with rafts of safety features BMW 1 series is all geared up to rule the roads.

Be the first to get in on the action. Contact Us for release information.

BMW X3 was excellent

Dear Amy,

The leasing of the BMW was excellent. Tommy should get 10's , he is very professional and made my choosing the BMW X3 very easy.

I have been dealing with your service department for several years and they are very good at taking care of the customer.

Thank you for your patience with me. I wish all of Hendrick BMW a healthy, safe, and prosperous year.

Sincerely,
Jock

Friendship Trays NewsTeam BMW serves and delivers

On Wednesday, July 11, there were appointments with prospective BMW owners to make. And transmissions to fix. And sales calls to keep. But for Team BMW, the day began in service to the community at Friendship Trays.

The kitchen was full of volunteers, and the folks from Hendrick BMW, wearing plain black knit shirts, took up their serving spoons and pitched in on the main food line.

Barbara Koziarz was placing packaged crackers on trays. Brant Bezila served a portion of Italian green beans.

Daniel Aldrich stowed finished trays into the "hot boxes" to await pickup by volunteer drivers.

They agreed to drive a route as a group. They are given details on a route sheet listing the addresses where they will visit.
Then it's into the car to head out to serve their neighbors.

Hendrick BMW of Charlotte, NC rates Top Performance in Customer Satisfaction Index

Fewer are feeling Buyers Remorse and are more satisfied with their purchases at BMW in Charlotte NC as stated by the Charlotte Observer on August 14th, 2007. BMW scored an 86 on the Customer Satisfaction Index that ranks only one point away from being the top rated customer satisfaction auto brand in the United States.

Hendrick BMW is the leading BMW dealer for new, used, and pre-owned BMWs in Charlotte, NC. Consistently meeting and exceeding customers expectations while maintaining an excellent customer satisfaction rating continues to make Hendrick BMWs the ultimate driving machine.

Thanks,
Jock