BMW Roadside Assistance from Your iPhone, BlackBerry or Android

BMW of North America introduced a personalized smartphone application for its Roadside Assistance service in the United States. BMW Roadside Assistance is included as part of BMW Ultimate Service® with every new and Certified Pre-Owned BMW model, and is also available as a per-year subscription for older models. The free smartphone application, developed in partnership with Allstate Roadside Services, may be personalized by BMW owners and includes new functionality to enhance the overall BMW ownership experience. Unique to the sport-luxury marketplace, the new application is compatible with iPhone, BlackBerry®, and Android™ operating systems.

Key features of the new application include:

• Roadside Services – Get connected with Roadside Assistance by selecting the service you require including: Towing, Battery, Tire, Fuel, Lock Out , and more



• Dealer Locator – Search and find Centers near you. Pin point dealers closest to your location, find hours of operation, and obtain dealer contact information



• Service Details – The minute help is on the way a reference number, service dispatch information, & Estimated Time of Arrival is transmitted directly to your phone



• Compatibility with any registered BMW model in the United States (models from 1975 onward).



• VIN Registration –Confirm your BMW’s Vehicle Identification Number (VIN) and eligibility for Roadside Assistance thus expediting the service dispatch



• Automatic sharing of GPS location and vehicle details (color, model, etc.) between the BMW Roadside Assistance call center and the vehicle owner.



• Direct telephone access to BMW contact information, including authorized BMW Centers, BMW Customer Relations, BMW Assist concierge/emergency services, and of course BMW Roadside Assistance.

“BMW Roadside Assistance has always been a leader in premium roadside services for the North American customer,” stated Dan Creed, Vice President, Aftersales, BMW of North America. “The new, free smartphone application will find appeal not only with our core enthusiast customer but will also prove a valuable tool for any BMW driver requiring the services of BMW Roadside Assistance.”

After downloading the application, BMW owners will access a number of custom settings so that their BMW vehicle(s) are properly managed in the application. Currently, up to four BMW vehicles may be imported to a single installation of the application. Each vehicle may be nicknamed, a unique photo may be associated to each vehicle, and the Vehicle Identification Number and color of each are also stored by the application.

Visit http://www.roadsidemobile.com/bmw/index.do for more information

Stephen provides excellent service at Hendrick BMW

Just wanted to drop you a quick note letting you know that I have had very good experience in leasing a new vehicle with Stephen. He was a pleasure to deal with and quickly cleaned up a few minor issues. Service is extremely important at these prices and I look forward to your dealership and Stephen's assistance continuing well in the future.

Thanks again.

Best Regards,

BMW Customer

Outstanding BMW service center

Just a note to say thank you for such an outstanding customer experience this week at your BMW service center. I was very impressed by the lengths to which your team (Jay, Peter, and Johannes, previously) went to ensure that I was a satisfied customer and that all of my service needs were met. Everything from staying in touch to let me know what was going on with my vehicle to being flexible and working with my schedule, to picking me up from my home to get my car, I can truly say that there have been few occasions in my lifetime where I have felt more valued as a customer. There was actually a turn of events with my car situation while I was there and the flexibility and professionalism with which Jay and Peter handled the situation was remarkable to me!

I know that Hendrick BMW wants to be known for their outstanding customer service and I can tell you that through the work of your invaluable and talented employees you have hit this one out the ballpark!

Thank you again and rest assured that I will also share this positive experience with others.

Best regards

BMW Service Client

BMW Family in Charlotte to Hendrick BMW

As a BMW family we have been with Hendrick for some time. We just wanted to tell you that while we have seen the dealership grow tremendously, some things are worth noting.
There is such a positive attitude throughout the dealership. From sales to warranty to parts to service, we can always count on someone helping us---whether they know us or not. In many cases they do remember us from visit to visit and take the time to say hi. (Ok my shaggy dog is probably more memorable than I am but still...)

Johannes became our service advisor after Pat Radowick left and we are thrilled with his attentiveness despite being pulled in twenty directions.
We always feel that we are in good hands and appreciate his responsiveness.

When we drive into service, the assistants are always wonderful, whether we are dropping off or picking up. The length or frustration of the wait time or need to return if something cannot be fixed-- seems to matter very little, because of the dealership's great customer service. We appreciate being acknowledged quickly, and once we get in with our service advisor we never feel rushed (although the line might be out the door).

Both cars were in for service in the last week. While Johannes was out of town, Rick Bein took good care of us; when I returned several days later with our other car he greeted me by name. Johanne's assistant Peter is always so upbeat. Blake cares so much and it shows. Greg (warranty) has always been responsive and kind. Our salesperson Tim Nelson is outstanding, and all your salespeople are so nice when we come in. The mechanics always say 'hi' as they go to and from the shop. And the guys who bring our cars around always seem to take pride in delivery a sparkling clean car.

Sounds like a fan club, well it is. Despite growing pains we want you to know that some of your clients really appreciate your team. And since a great team starts with a great manager, we wanted to thank you, too.

Sincerely,

BMW Family

BMW Dealership Follow-up and Service

As the Business Development Manager for Hendrick BMW, your Internet Lead is very important to me. Today, business has taken on many forms, most of it dominated by technology. It is my goal, that while we utilize technology to deliver fast results, the "old-fashioned" positive experience does not get lost in the translation. In doing so, I regularly follow-up with my customers to ensure that they received the information they sought out. Please do not hesitate to call or email me with any questions you might have. If your experience has been great, I would love to hear about it. If for any reason it was not, I would most definitely want to hear what I can do to prevent a repeat of that experience. We look forward to working with you on this opportunity.

Sincerely,

David S. Effren

I have been very pleased with the follow-up and service I have received at your dealership. I couldn't have asked for anything more.

Customer In Charlotte, NC

Hendrick BMW team,

Thank you for following up. I am coming in this evening to test drive two more vehicles. Compared to the other dealerships that I have visited in the past several weeks, your service if far and above the others. For this reason, I am extremely interested in purchasing from your company. If this level of service continues, I will be one happy customer!

Very Satisfied Customer

Great BMW Team in Charlotte at Hendrick BMW

I was able to meet with Steve and Frank on Saturday. The team there is GREAT!. I did purchase a vehicle, which I love by the way... and had what I must call, one of the most pleasant car purchasing experiences of my life! Thanks for your assistance and please pass on my appreciation to the team for their professionalism and extremely high level of customer service! I look forward to a long relationship with your company.

Delaney

Hendrick BMW: refreshing follow-ups

Hi David,

Thanks for the follow up. This is refreshing as not often that I receive follow-ups from other dealers I've contacted. I have not yet located the vehicle I'm looking for...so my search continues.

Regards,

David - Charlotte, NC