"Hendrick BMW has always been good about that!"

BMW Sales Response:

Great hope its still there when I come down. Thanks for the follow up as I am in sales and it amazes me how folks don't in your industry.
Hendrick BMW has always been good about that!

Charlotte BMW Customer

Very Satisfied BMW Customer

Cassandra,

Just a note of thanks for your help. I did buy a vehicle today. Steve was great and Chris Cave who took care of me was awesome. He listened and found the right vehicle for me. It was a very satisfying experience. I hope you guys can give him something in his employee file or whatever you do when a customer really appreciates what is done for them.

Regards,
Very Satisfied Customer

2008 BMW 3 Series on sale at Hendrick BMW

We, at Hendrick BMW, are glad to have on sale the ever-popular 2008 BMW 3 Series. Being the leading dealers of this much-in demand German marvel, we are proud to say that the BMW 3 Series continues to be the company's top seller car and sets a benchmark in car sales.

The award winning car is one of the most popular models built by BMW and offers thrilling driving experience at an affordable price. The 3 Series cars come as Sedan, Coupe and Convertible body in a number of trims. Its attractive exteriors, world-class fit and finish, ample power is unmatched by most cars at any price.

The 2008 BMW 3-Series comes very well equipped with its standard suite of convenience and safety features. Among the standard features are anti-lock brakes, traction and anti-skid control, side air bags, dual-zone automatic climate control and standard leatherette upholstery that looks and feels exclusive.
To know more about the 2008 BMW 3 Series, log on to our website http://www.hendrickbmw.com/index.jsp.

Visit our dealership today for a test drive of this wonderful car. We are located at 6950 E Independence Boulevard, Charlotte, NC.

BMW 335 Hardtop Convertible

John,

I wanted you to know that I had a delightful experience working with Jeff Bitner on Saturday morning. He is a very pleasant and knowledgeable guy who took care of all my needs very well.

Jeff tempted me with the M5 (Lord, was it tempting!), but in the end I decided that I would always drive that car with a guilty conscience, which clearly isn't the way to enjoy an M5. In the end, I decided to go with the 335 hardtop convertible. I'll take a look at the M3 when the convertible is ready for prime time.

If Jeff is representative of the rest of your staff, you are very well served.

Kind regards,

Satisfied BMW Customer

Many Thanks to Hendrick BMW

"I had a great experience and shared my thanks with [John] Desmond yesterday. You and your teammates are the most professional dealership around."

Thank you

Satisfied Customer

Painless Experience - Hendrick BMW

David--the experience was painless, and the team was very helpful. I immediately received a call from Mary Beth, who quickly responded to any questions I had. I visited the dealership later that afternoon, and purchased a BMW.

Thanks so much!

Satisfied Customer

Frank King did a great job with the entire experience at Hendrick BMW

I am writing to follow-up on the recent purchase of your new BMW 530i from Hendrick BMW. I wanted to make sure everything about your buying experience exceeded your expectations and see how you are enjoying your new car.

Please e-mail me or feel free to call me with any comments or feedback that you would like to share. Also, I wanted to remind you that BMW North America will be contacting you with some survey questions. That is our report card, so please do let me know if there is any reason we have not earned all 5's on the answers to those questions.
Thank you for your time. We appreciate your business!!

Respectfully,
Amy Cook
Client Contact Specialist
Hendrick Imports
704-569-2672 - voice mail
540-674-1083 - home office
Amy.Cook@hendrickauto.com

[Response]

Amy,
Frank King did a great job with the entire experience and I will definitely provide 5's when surveyed. I am pleased with the car and thought the process of buying it was as pain free as possible. Frank and everyone associated with the process were easy to deal with and represented Hendrick BMW professionally. I would recommend Hendrick BMW to any of my friends interested in purchasing a new or used vehicle.
Regards,
Satisfied Customer