Great BMW Team in Charlotte at Hendrick BMW

I was able to meet with Steve and Frank on Saturday. The team there is GREAT!. I did purchase a vehicle, which I love by the way... and had what I must call, one of the most pleasant car purchasing experiences of my life! Thanks for your assistance and please pass on my appreciation to the team for their professionalism and extremely high level of customer service! I look forward to a long relationship with your company.

Delaney

Buckle up, the 1 Series is almost here

The next BMW legend, the 1 Series Coupe, represents the core BMW philosophies of pure performance and premium design. By combining sporty rear-wheel-drive dynamics, agile handling, powerful engines, and seating for four, the 1 Series Coupe will reinvent the niche that the legendary BMW 2002 created.


On sale in the spring of 2008, the 1 Series Coupe will be available in two versions: 128i and 135i. Powered by a 3.0-liter, 230 horsepower Inline-6 engine that generates 200 lb-ft of torque, the 128i Coupe will feature Valvetronic valvetrain management and aluminum/magnesium construction - core elements of BMW's Efficient Dynamics. The powerful 135i Coupe features BMW's twin-turbocharged 3.0-liter Inline-six cylinder engine that produces 300 horsepower and an incredible 300 lb-ft. of torque from as low as 1,400 rpm. In typical BMW style, the new BMW 1 Series Coupe transmits the power of the engine to the rear wheels. This design concept and configuration - engine at the front, drive wheels at the rear - guarantees optimum traction, good weight distribution front-to-rear, excellent directional stability, and predictable handling.


The new 1 Series Coupe combines unique, dynamic, and unmistakable design elements with a powerful and muscular body. The innovative interior design incorporates high-quality and sophisticated trim elements with luxurious upholstery and color choices.


This authentic performance coupe comes loaded with a raft of safety features. No less than six airbags come standard within the new BMW 1 Series Coupe for optimum protection of the car's occupants. The advanced frontal airbags are activated in stages in relation to impact severity while the side airbags integrated into the sides of the front seat backrests reduce the risk of injury at chest and hip levels in side impact situations. A Head Protection System (HPS) includes side curtain airbags fitted in the roof lining to protect both the occupants on the front seats and the passengers at the rear.


Visit Hendrick BMW in Charlotte, NC or log on to http://www.hendrickbmw.com/BMW1-Series/index.jsp to know more about the 1 series.

My experience was more than great

Dear Jock,

As the Business Development Manager for Hendrick BMW, your Internet Lead is very important to me. Today, business has taken on many forms, most of it dominated by technology. It is my goal, that while we utilize technology to deliver fast results, the "old-fashioned" positive experience does not get lost in the translation.

In doing so, I regularly follow-up with my customers to ensure that they received the information they sought out. Please do not hesitate to call or email me with any questions you might have. If your experience has been great, I would love to hear about it. If for any reason it was not, I would most definitely want to hear what I can do to prevent a repeat of that experience.

We look forward to working with you on this opportunity.


Sincerely,

David S. Effren
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Hi David,

Thank you for emailing. My experience was more than great- I could not believe how fast your sales rep- Mary Beth got in touch and stayed in touch with me. I sell real estate and have a hectic schedule- I have emailed about many other cars from various locations and never received such a prompt and courteous reply. I'll be over Wed for a test drive-


thanks again-
Satisfied Customer

AME Zion Church - Appreciation Letter

African Methodist Episcopal Zion Church
Norteastern Episcopal District

September 13, 2007

Mr. Rick Hendrick
Hendrick Motor Sports
4400 Papa Joe Hendrick Boulevard
Charlotte, North Carolina 28262

Dear Rick:

I recently purchased a car from your BMW dealership in Charlotte and am writing to express my sincere delight with the service I received. In working with the general manager, service manager and pre-owned car manager, I experienced nothing but responsive, diligent service. Every concern I expressed, every question I had and every request I made was addressed in a fashion befitting the excellent reputation you and your businesses have so richly earned over the years!


I have referred several buyers to your dealerships over the years and have always been pleased and felt justified in doing so. As a customer in this instance, I can honestly say that I received the first-class treatment reported back to me by so many of the individuals I referred your way. The ethic of caring and service that I have seen you demonstrate personally in both your business and civic dealings has truly filtered down into the consciousness of those you employ and for that I am truly grateful. I thank you for all that you do and I look forward to continuing to do business with you in the future.

Best regards,
George E. Battle, J r.

xc:
Mr. John Desmond
Mr. Steve Strickland
Mr. Chris Bullock

Matthew 6:33 "But seek ye first the kingdom of God and his righteousness; and all these things will be added unto you."

I bought the BMW

Hi David,


Thank you for emailing. I did purchase a BMW yesterday from your dealership- I really appreciate the prompt email response from Mary Beth- she was very nice to deal with. Frank King was my salesman. I think that he is the most outstanding car salesman that I have ever dealt with, and he was the sole reason that I bought the BMW. I had test drove a Volvo XC-90 the day before and own/love my Volvo. I have also looked at the Mercedes dealership on South Blvd before coming to you. Frank presented all the stats, options, safety, warranty advantages to BMW. He laid it out in a way that was easy to understand- after that, it was clear that the BMW was the best option for my needs. He is very easy to deal with and extremely efficient- I really appreciate the fact that you hire true professionals.


I have asked Frank to send me business cards and info. I am a Real Estate Broker in North and South Carolina and would like to refer my clients in need of a car to Frank.
I was very impressed with your sales staff- I hope that you recognize Frank for his abilites and excellence in representing your dealership. I copied him on this email to show my appreciation.


Thank you.
Happy Customer

Customer Comments about BMW Z4

Hi David,

Thanks for the follow up email. We did a lease on a 2007 BMW Z4 from your dealership, Hendrick BMW Charlotte.

We had exceptional service and are very pleased with our new automobile.
Thanks and hope you had a terrific weekend!

Satisfied Customer

Worth the 100 miles we drove!

Judy,

I drove the car today and it was great!!! Anthony had fun in it on the way home!!! Took mom for a ride also this evening and she loves it too!!!

I just wanted to tell you thanks again for all of your help, and we really appreciate all you did to make this purchase possible!!! You and Hendrick BMW are worth the 100 miles we drove!!!
Take care and GOD bless!!!

Satisfied Customers,

Mark, Ricky, Jomby

BMW 1 series: Year ONE begins in 2008.

The long wait is finally over. The stage is now all set to receive the one and only wonder coupe- BMW 1 series. By combining exhilarating rear-wheel-drive performance, agile handling, seating for four and powerful value, this wonder machine will recreate the magic that the BMW 2002 had done before. The 1 series coupe will be available in two bodystyles—the 128i and the 135i.

The 128i Coupe is powered by a 3.0-liter, 230 horsepower inline 6-cyinder engine that generates 200 lb-ft of torque. The more powerful 135i is briskly motivated by a twin-turbocharged 3.0-liter inline six-cylinder engine that produces 300 horsepower and an incredible 300 lb-ft of torque from as low as 1,400 rpm. The all-new 1 Series fuses unique, dynamic and impeccable coupe design elements with a powerful and muscular body. The innovative interior design incorporates high-quality and sophisticated trim elements with luxurious upholstery and color choices. And with rafts of safety features BMW 1 series is all geared up to rule the roads.

Be the first to get in on the action. Contact Us for release information.

BMW Excellent Customer Service - White Bow Treatment

Judy Desmond,

Things couldn't have gone better on Friday night.

The car arrived at 6:30 and looked fabulous with the white bow! We had it parked curbside, right next to where our party was seated. We teased all evening about the lucky stiff who was getting a new BMW. For dessert the manager brought out covered plates... Jeff's contained the hat and key on the BMW fob (Thank You!!). He was stunned into silence. It was great! He was totally shocked! Needless to say, he LOVES the car. We enjoyed driving it all weekend.

Thank you again for helping me pull this together - it's been a GREAT experience.

Satisfied Customer,
MIKE

BMW X3 was excellent

Dear Amy,

The leasing of the BMW was excellent. Tommy should get 10's , he is very professional and made my choosing the BMW X3 very easy.

I have been dealing with your service department for several years and they are very good at taking care of the customer.

Thank you for your patience with me. I wish all of Hendrick BMW a healthy, safe, and prosperous year.

Sincerely,
Jock

Excellent Service From Hendrick BMW

David Effren,

Thank you for your interest in my impressions of the Hendrick BMW sales experience. Unquestionably, the sales consultant I worked with was head and hands above any of those at competing dealerships. As I shared with Carrie Walker, her knowledge of the vehicles, the clarity of communication and her focus to my interest and questions left me with the impression she, herself, could dismantle and repair the vehicle if needed!. Truthfully I have not encountered anyone with her salesmanship skills.

Again, my sincere appreciation for affirming my belief that purchasing a BMW vehicle can be an enjoyable and collaborative experience. Best of luck to Carrie in her promising career.

Sincerely,
Martin

Hendrick BMW of Charlotte, NC rates Top Performance in Customer Satisfaction Index

Fewer are feeling Buyers Remorse and are more satisfied with their purchases at BMW in Charlotte NC as stated by the Charlotte Observer on August 14th, 2007. BMW scored an 86 on the Customer Satisfaction Index that ranks only one point away from being the top rated customer satisfaction auto brand in the United States.

Hendrick BMW is the leading BMW dealer for new, used, and pre-owned BMWs in Charlotte, NC. Consistently meeting and exceeding customers expectations while maintaining an excellent customer satisfaction rating continues to make Hendrick BMWs the ultimate driving machine.

Thanks,
Jock