Matthews Alive 2009

10 Great Reasons to Attend Matthews Alive 2009!

- It is the largest Labor Day festival and parade in the Southeast
-The #80 Race Car and Hauler will be onsite
-Cool takeaways given out including Hendrickcars.com magnets
-Awesome Arts & Crafts Area sponsored by Hendrick Automotive Group
-Kid Connection Area
-Live Entertainment
-Fun for the Entire Family
-Great Food Vendors
-Friday Headliner: Chairman of the Board!
-It sure beats driving on the highway to some overcrowded beach!

BMW's European Delivery Program

Coupe, Convertible or Sedan, BMW vehicles have powered their way to the top of the luxury car market enjoying higher resale value and stronger brand loyalty.Walk in to our dealership today and check out BMW's European delivery program.

Take delivery of your new BMW in Munich Germany and drive it across Europe, before shipping it across to the U.S. This way, not only do you get your new car, but you save just enough to make that driving holiday in Europe as well.

All you have to do is walk in to our dealership and reserve your new BMW at least three months before your travel date. Plan your trip with one of BMW's optional Driving Adventures and get two-for-one savings in airline tickets from Lufthansa. Once in Germany, collect your BMW from the BMW Delivery Center, which is approximately 45 minutes from the Munich Airport. Make your roadtrip to the European drop-off site of your choosing, at any one of 20 locations in Austria, Netherlands, France, Spain, Germany, Switzerland, Italy or England. Then fly home, and pick up your new BMW on home ground.

Get in touch with us at (866) 684-3540 for details about BMW's European Delivery. Hendrick BMW is located at 6950 East Independence Boulevard Charlotte, (NC) 28227. Website: http://www.hendrickbmw.com/

2009 BMW 3 Series

The 3 Series is BMW's best-selling model; it was first introduced in 1975 in sedan, convertible, coupe, and sport wagon body styles with different engine and driveline choices. Over the years, the 3 Series has added cutting-edge technology and refinement, using innovation to keep ahead of the competition.

For 2009, BMW has revamped the 3 Series with fresh styling, on the front fascia, headlamps and tail lamps; improved interior ergonomics and for the first time in North America, a 335d clean twin-turbo diesel powerplant.

The 3-Series lineup includes 2-door convertibles and coupes, as well as 4-door wagons and sedans. Trim levels include: the 328, the 335, and M3. The 328i model gets rear-wheel drive or BMW's xDrive all-wheel drive; the 335i is available with rear or AWD.

The 3 Series come equipped with a 3.0-liter 6-cylinder, 230-hp engine. According to body style, some models are powered by a turbocharged 300-hp version of the 3.0-liter 6-cylinder. A 6-speed manual transmission is standard. BMW offers a powerful 3.0-liter twin-turbo diesel engine on the rear-drive 335d model, new for 2009. M3 models get a 414-hp 4.0-liter V8 engine, with a 7-speed automatic.Average fuel economy is estimated at 23 mpg city/33 mpg highway.

All 3 Series models are equipped with a generous list of standard equipment, including power windows, power locks, automatic headlamps, rain-sensing wipers, cruise control, and automatic climate control. The convertibles feature a power-retractable hard top.

Safety features on all 2009 BMW 3 Series models include a dual-stage front-impact air bag Supplementary Restraint System (SRS), 2-stage driver and front passenger smart air bags, side air bags, front and rear seat Head Protection System (curtain air bags), anti-lock brakes (ABS) and Dynamic Stability Control (DSC).

BMW Offers Unprecedented Pull-Ahead Offer!

Do you currently lease a 2006 or 2007 X3, X5, Z4 or 3 Convertible? If so, and the car is leased through BMW Financial Services for a minimum of 30 months and a maximum of 42 months, you are eligible for a tremendous offer. Now, through June 1, 2009, BMW will waive up to 3 of your remaining lease payments. Contact David Effren at 704.566.2362 to see if you qualify.

2009 BMW 3 Series - Pure Joy - 3359 Walk Around

The 2009 BMW 3 Series is pure joy measured in smiles per hour at Hendrick BMW.

Have Your Car Detailed While You Sleep!

Has your car lost the look? You know, the fresh out of the showroom look? Well, Hendrick BMW is here to help. Now through the end of February, our Detail Department is offering a special just for you! We will detail your automobile (Non-BMW's are welcomed as well) while you are home sleeping, that's right, drop of the car to our Service Department before we close, and we will detail your vehicle and even provide you with a loaner car, as long as you return the car the following morning and pick up your freshly detailed vehicle. Your car will be completely cleaned, inside and out, from the wheels to the carpet, you won't recognize it when you pick it up. Normally, we charge $189.95 for this service. February's Detail Special is $159.95. For details on the special visit the hendrickbmw.com website. In addition, visit our Detail section for other services.

BMW 528i - Long Relationship With Hendrick BMW

David,

Thank-you for the follow up on my recent purchase. Yes, MaryBeth and subsequently Constantine made my purchase a very positive experience. I love my 528i....wish that I had the Hendrick logo on the car rather than on the license plate cover....look forward to long relationship with Hendrick BMW.

BMW 528i Owner

BMW Family in Charlotte to Hendrick BMW

As a BMW family we have been with Hendrick for some time. We just wanted to tell you that while we have seen the dealership grow tremendously, some things are worth noting.
There is such a positive attitude throughout the dealership. From sales to warranty to parts to service, we can always count on someone helping us---whether they know us or not. In many cases they do remember us from visit to visit and take the time to say hi. (Ok my shaggy dog is probably more memorable than I am but still...)

Johannes became our service advisor after Pat Radowick left and we are thrilled with his attentiveness despite being pulled in twenty directions.
We always feel that we are in good hands and appreciate his responsiveness.

When we drive into service, the assistants are always wonderful, whether we are dropping off or picking up. The length or frustration of the wait time or need to return if something cannot be fixed-- seems to matter very little, because of the dealership's great customer service. We appreciate being acknowledged quickly, and once we get in with our service advisor we never feel rushed (although the line might be out the door).

Both cars were in for service in the last week. While Johannes was out of town, Rick Bein took good care of us; when I returned several days later with our other car he greeted me by name. Johanne's assistant Peter is always so upbeat. Blake cares so much and it shows. Greg (warranty) has always been responsive and kind. Our salesperson Tim Nelson is outstanding, and all your salespeople are so nice when we come in. The mechanics always say 'hi' as they go to and from the shop. And the guys who bring our cars around always seem to take pride in delivery a sparkling clean car.

Sounds like a fan club, well it is. Despite growing pains we want you to know that some of your clients really appreciate your team. And since a great team starts with a great manager, we wanted to thank you, too.

Sincerely,

BMW Family

Very Satisfied BMW Customer

Cassandra,

Just a note of thanks for your help. I did buy a vehicle today. Steve was great and Chris Cave who took care of me was awesome. He listened and found the right vehicle for me. It was a very satisfying experience. I hope you guys can give him something in his employee file or whatever you do when a customer really appreciates what is done for them.

Regards,
Very Satisfied Customer

Hendrick BMW Repeat Customer Testimonial

John

Just a quick note to let you know about my experience with my recent purchase of a white 328.
This is my 3rd Hendrick BMW car and my 2nd one that I purchased/leased with the help of Stephen Bartalini. The first time I worked w/ him happened by chance when my husband and I walked in one Saturday afternoon and left with a new car. This time I contacted Stephen myself and asked for his assistance. Obviously he was happy to help me and did so in a professional yet relaxed manner. I wasn't sure what I wanted so we looked at a couple of options and finally decided on the gorgeous white one w/ black leather.
I have nothing but good things to say about your organization and especially Stephen Bartalini. I will continue to refer people there and to him. It's been a great pleasure working w/ Stephen and your team at Hendrick.
Lastly, I met you the other night at Ilios Noche and want to thank you again for paying for our meal. It was not necessary but very much appreciated. I'm sure we'll see you there soon. We're there quite often, great food and more importantly great people such as Frank and Stratos.

Thanks again,
Satisfied Customer

Hendrick BMW invites you to join us for our battle against breast cancer

Hendrick BMW invites you to join us for our battle against breast cancer with our partner, the Susan G. Komen for the Cure. Get behind the wheel of a new vehicle of your choice in the BMW Ultimate Drive® supporting Susan G. Komen for the Cure event. As a participant, you'll find many BMW models to test drive, such as the 3 Series Coupe, the X3 SAV® and this year's Signature Vehicle, the new and dynamic X6. For every mile you drive BMW will donate $1 on your behalf to Komen.

BMW Awards Highest Honors to Hendrick BMW

WOODCLIFF LAKE, New Jersey, March 2008 – Hendrick BMW has won the prestigious 2008 Center of Excellence Award, presented annually by BMW of North America to recognize sales leadership with the highest level of customer satisfaction. The award is presented to only 31 of the 338 BMW centers nationwide.

The Center of Excellence Award recognizes the entire team at Hendrick BMW for providing extraordinary client care and for demonstrating a high level of excitement and enthusiasm for the BMW brand. BMW customers nationwide are given an opportunity to evaluate their sales and service experience at BMW dealerships via an independent survey. Survey results were used to select the 31 BMW centers nationwide for this outstanding honor.

BMW Group In America
BMW of North America, LLC has been present in the United States since 1975. Rolls-Royce Motor Cars NA, LLC began distributing vehicles in 2003. The BMW Group in the United States has grown to include marketing, sales, and financial service organizations for the BMW brand of motor vehicles, including motorcycles, the MINI brand, and the Rolls-Royce brand of Motor Cars; DesignworksUSA, an industrial design firm in California; a technology office in Silicon Valley and various other operations throughout the country. BMW Manufacturing Co., LLC in South Carolina is part of BMW Group’s global manufacturing network and is the exclusive manufacturing plant for all Z4 models and X5 Sports Activity Vehicles and the upcoming X6 Sport Activity Coupe. The BMW Group sales organization is represented in the U.S. through networks of 338 BMW passenger car centers, 335 BMW Sports Activity Vehicle centers, 142 BMW motorcycle retailers, 82 MINI passenger car dealers, and 30 Rolls-Royce Motor Car dealers. BMW (US) Holding Corp., the BMW Group’s sales headquarters for North, Central and South America, is located in Woodcliff Lake, New Jersey.

Information about BMW Group products is available to consumers via the Internet at:

www.bmwgroupna.com
www.bmwusa.com
www.bmwmotorcycles.com
www.miniusa.com
www.rolls-roycemotorcars.com

2008 BMW 3 Series on sale at Hendrick BMW

We, at Hendrick BMW, are glad to have on sale the ever-popular 2008 BMW 3 Series. Being the leading dealers of this much-in demand German marvel, we are proud to say that the BMW 3 Series continues to be the company's top seller car and sets a benchmark in car sales.

The award winning car is one of the most popular models built by BMW and offers thrilling driving experience at an affordable price. The 3 Series cars come as Sedan, Coupe and Convertible body in a number of trims. Its attractive exteriors, world-class fit and finish, ample power is unmatched by most cars at any price.

The 2008 BMW 3-Series comes very well equipped with its standard suite of convenience and safety features. Among the standard features are anti-lock brakes, traction and anti-skid control, side air bags, dual-zone automatic climate control and standard leatherette upholstery that looks and feels exclusive.
To know more about the 2008 BMW 3 Series, log on to our website http://www.hendrickbmw.com/index.jsp.

Visit our dealership today for a test drive of this wonderful car. We are located at 6950 E Independence Boulevard, Charlotte, NC.

BMW 335 Hardtop Convertible

John,

I wanted you to know that I had a delightful experience working with Jeff Bitner on Saturday morning. He is a very pleasant and knowledgeable guy who took care of all my needs very well.

Jeff tempted me with the M5 (Lord, was it tempting!), but in the end I decided that I would always drive that car with a guilty conscience, which clearly isn't the way to enjoy an M5. In the end, I decided to go with the 335 hardtop convertible. I'll take a look at the M3 when the convertible is ready for prime time.

If Jeff is representative of the rest of your staff, you are very well served.

Kind regards,

Satisfied BMW Customer

BMW Exceeds Expectations

I always feel that when someone exceeds your expectations that it should not go unnoticed.I just purchased a new X-5 which I 100% love last night for your dealership.I wanted you to know that Cassey was the main reason I bought from you. She has worked very hard with me since June and we finally found the vehicle I wanted. She is by far the best experience I have encountered for a car purchase in all my years.I also wanted you know that Brant my salesperson really took the time with me and showed me everything my new X-5 could do. He was great and both of them helped me decide to purchase from your dealership.

Sincerely,

BMW Owner For Life

Just purchased an X3 for European delivery

Barbara,

I just purchased an X3 for European delivery from my prior dealer. I was very impressed with you however and if I ever buy a car locally I wouldn’t hesitate to contact you. Meanwhile I’ll recommend you to other BMW club members I know.

Satisfied BMW Owner

Click Here for more information about European Delivery.

Hendrick BMW team,

Thank you for following up. I am coming in this evening to test drive two more vehicles. Compared to the other dealerships that I have visited in the past several weeks, your service if far and above the others. For this reason, I am extremely interested in purchasing from your company. If this level of service continues, I will be one happy customer!

Very Satisfied Customer

Great BMW Team in Charlotte at Hendrick BMW

I was able to meet with Steve and Frank on Saturday. The team there is GREAT!. I did purchase a vehicle, which I love by the way... and had what I must call, one of the most pleasant car purchasing experiences of my life! Thanks for your assistance and please pass on my appreciation to the team for their professionalism and extremely high level of customer service! I look forward to a long relationship with your company.

Delaney

Internet process at Hendrick incredibly smooth

David,

Thank you for the followup. I found the Internet process at Hendrick incredibly smooth, and both Barbara and Constantine were very helpful. I will be back in touch with Constantine when I get closer to making a decision regarding my purchase.

Thank you,
Future BMW Owner

I bought a BMW 328i from Steve Bartalini at Hendrick BMW.

The following is a response to a follow up message sent by David Effrin after this customer's visit to Hendrick BMW:

Hello David,

1) Did you receive a timely, well-informed response to your purchase request?

"Yes"

2) What one deciding factor motivated you to discontinue shopping with us?

"I didn't...I bought a BMW 328i from Steve Bartalini at Hendrick BMW."

3) Do you have any comments regarding our Internet Sales Department? We
welcome any feedback!

"You guys are great. I was blown away by the (albeit assumed, but still great nonetheless) professionalism of your customer service."

All the best in the new year,

Customer for Life

Many Thanks to Hendrick BMW

"I had a great experience and shared my thanks with [John] Desmond yesterday. You and your teammates are the most professional dealership around."

Thank you

Satisfied Customer

Painless Experience - Hendrick BMW

David--the experience was painless, and the team was very helpful. I immediately received a call from Mary Beth, who quickly responded to any questions I had. I visited the dealership later that afternoon, and purchased a BMW.

Thanks so much!

Satisfied Customer

2008 BMW Ultimate Drive at Hendrick BMW in Charlotte, NC - 12/4/2008

Hendrick BMW is participating in the 2008 BMW Ultimate Drive supporting Susan G. Komen for the Cure! Hendrick BMW will be hosting the 2008 2008 BMW Ultimate Drive on December 4th, 2008.

2008 BMW Ultimate Drive Details:

Event Date: Thursday, 12/4/2008
Event Time: 9:00am- 4:30pm
Event Site: Hendrick BMW
Event Address: 6950 East Independence Blvd , Charlotte, NC 28227
Center Contact Name: Karen Fairley
Center Contact Phone Number: (704) 569-2602
Center Contact Email Address: karen.fairley@hendrickauto.com

Hendrick BMW: refreshing follow-ups

Hi David,

Thanks for the follow up. This is refreshing as not often that I receive follow-ups from other dealers I've contacted. I have not yet located the vehicle I'm looking for...so my search continues.

Regards,

David - Charlotte, NC

Hendrick BMW: excellent employees

David,

I wish your folks worked for me, they have been excellent.

Thank you for the diligence.

Graham - Charlotte, NC

Hendrick BMW: the Vehicle of Choice

Hi David,

I just wanted to respond to your email in a positive manner because I think its important for you and your sales/support team to hear good things from a potential customer.

I did initiate an electronic transaction online and heard back from Marybeth in a very timely manner... not too fast but not too slow either. Kudos to her! She has been very helpful when it comes to providing correspondence, scheduling and information when needed. I've yet to meet her in person but please pass along my thanks!

I also stopped by on my lunch hour this week on my way between appointments without notice and was accommodated by Jeff in the sales department. Jeff was very knowledgeable and helpful and I appreciated that. He knew almost everything I could expect about the 3 series I was looking at as I compared it to the Infiniti G37. He didn't do a hard sell, rather let the car and his knowledge of the product do the selling for him and I appreciate that! Kudos to Jeff.

So far your staff has been very supportive. I only wish that the vehicle that I am truly hoping to get in to wasn't so expensive. Honestly, I'm comparing the 3 series to the G37 and price is a big factor for me. BMW would easily be the vehicle of choice if money were no object. I hope that we can work together in the future because I would like to be part of the BMW owners club soon! Please pass along my gratitude to your support team and thanks for following up!

Chris - Charlotte, NC

Bought a BMW and we are 150% satisfied

David Effren-

I did end up buying a BMW from you- at the 11th hour no less due to the follow up with Mary Beth. I had put down a deposit on another vehicle and told her why- color of exterior/ interior and less mileage. She definitely was actively listening as she call me back 20 minutes later with a vehicle that was perfect for me. The car is perfect and the service from Hendrick BMW exceeded my expectations. Jeff and Brant were so great to work with and I have already told many neighbors and friends about them. Steve and Dick were great as well.

We are 150% satisfied.

Keep up the great work!

Customers for Life

Thank you for my BMW Z4

Hi MaryBeth,

I just wanted to say Thank You for all of your help last week in regard to the Z4! Your correspondence was very helpful and prompt and I thank you again for all of your help. I certainly enjoyed working with Jay on Saturday, he is great to work with and the experience was refreshing! I was very impressed and will gladly recommend Hendrick BMW to anyone I have the opportunity to!! Thanks again, hope you have a great week!

Satisfied Customer

Recommending Hendrick BMW to everyone

Judy,
Thanks for helping out with everything with my car. I'll call the next time I'm in the area to check to see if you still have the red 3 series. I want to wait until next year until thinking about another vehicle purchase.

One more thing-Somehow I lost one air valve cap and was wondering if you could just send one to me in the mail. If I have to buy it just let me know. You have been great and I am recommending you to everyone I know considering a car purchase. I'll bring my brother-in-law by when he's ready to make his purchase.

Thanks
Satisfied Customer
[customer name has been removed to ensure privacy]

Buckle up, the 1 Series is almost here

The next BMW legend, the 1 Series Coupe, represents the core BMW philosophies of pure performance and premium design. By combining sporty rear-wheel-drive dynamics, agile handling, powerful engines, and seating for four, the 1 Series Coupe will reinvent the niche that the legendary BMW 2002 created.


On sale in the spring of 2008, the 1 Series Coupe will be available in two versions: 128i and 135i. Powered by a 3.0-liter, 230 horsepower Inline-6 engine that generates 200 lb-ft of torque, the 128i Coupe will feature Valvetronic valvetrain management and aluminum/magnesium construction - core elements of BMW's Efficient Dynamics. The powerful 135i Coupe features BMW's twin-turbocharged 3.0-liter Inline-six cylinder engine that produces 300 horsepower and an incredible 300 lb-ft. of torque from as low as 1,400 rpm. In typical BMW style, the new BMW 1 Series Coupe transmits the power of the engine to the rear wheels. This design concept and configuration - engine at the front, drive wheels at the rear - guarantees optimum traction, good weight distribution front-to-rear, excellent directional stability, and predictable handling.


The new 1 Series Coupe combines unique, dynamic, and unmistakable design elements with a powerful and muscular body. The innovative interior design incorporates high-quality and sophisticated trim elements with luxurious upholstery and color choices.


This authentic performance coupe comes loaded with a raft of safety features. No less than six airbags come standard within the new BMW 1 Series Coupe for optimum protection of the car's occupants. The advanced frontal airbags are activated in stages in relation to impact severity while the side airbags integrated into the sides of the front seat backrests reduce the risk of injury at chest and hip levels in side impact situations. A Head Protection System (HPS) includes side curtain airbags fitted in the roof lining to protect both the occupants on the front seats and the passengers at the rear.


Visit Hendrick BMW in Charlotte, NC or log on to http://www.hendrickbmw.com/BMW1-Series/index.jsp to know more about the 1 series.

Best Car Buying Experience: Hendrick BMW

Dear David,

My wife forwarded your email to me, we both purchased a BMW from your dealership on 10-01-07 (330i and Z4)

Both, the buying experience and financing experience was excellent, I have nothing but praise for Tommy and Dick Hoppe. They both displayed professionalism, kindness, and patience. This is probably one of the best car buying experiences I’ve had.
Please feel free to share this with anyone. I’d also be glad to give a referral if it is ever needed.


Thank you,
BMW Customer For Life

Frank King did a great job with the entire experience at Hendrick BMW

I am writing to follow-up on the recent purchase of your new BMW 530i from Hendrick BMW. I wanted to make sure everything about your buying experience exceeded your expectations and see how you are enjoying your new car.

Please e-mail me or feel free to call me with any comments or feedback that you would like to share. Also, I wanted to remind you that BMW North America will be contacting you with some survey questions. That is our report card, so please do let me know if there is any reason we have not earned all 5's on the answers to those questions.
Thank you for your time. We appreciate your business!!

Respectfully,
Amy Cook
Client Contact Specialist
Hendrick Imports
704-569-2672 - voice mail
540-674-1083 - home office
Amy.Cook@hendrickauto.com

[Response]

Amy,
Frank King did a great job with the entire experience and I will definitely provide 5's when surveyed. I am pleased with the car and thought the process of buying it was as pain free as possible. Frank and everyone associated with the process were easy to deal with and represented Hendrick BMW professionally. I would recommend Hendrick BMW to any of my friends interested in purchasing a new or used vehicle.
Regards,
Satisfied Customer

My experience was more than great

Dear Jock,

As the Business Development Manager for Hendrick BMW, your Internet Lead is very important to me. Today, business has taken on many forms, most of it dominated by technology. It is my goal, that while we utilize technology to deliver fast results, the "old-fashioned" positive experience does not get lost in the translation.

In doing so, I regularly follow-up with my customers to ensure that they received the information they sought out. Please do not hesitate to call or email me with any questions you might have. If your experience has been great, I would love to hear about it. If for any reason it was not, I would most definitely want to hear what I can do to prevent a repeat of that experience.

We look forward to working with you on this opportunity.


Sincerely,

David S. Effren
----------------------------------------------------------------------------------------------------------
Hi David,

Thank you for emailing. My experience was more than great- I could not believe how fast your sales rep- Mary Beth got in touch and stayed in touch with me. I sell real estate and have a hectic schedule- I have emailed about many other cars from various locations and never received such a prompt and courteous reply. I'll be over Wed for a test drive-


thanks again-
Satisfied Customer

Customer Comments about BMW Z4

Hi David,

Thanks for the follow up email. We did a lease on a 2007 BMW Z4 from your dealership, Hendrick BMW Charlotte.

We had exceptional service and are very pleased with our new automobile.
Thanks and hope you had a terrific weekend!

Satisfied Customer

Worth the 100 miles we drove!

Judy,

I drove the car today and it was great!!! Anthony had fun in it on the way home!!! Took mom for a ride also this evening and she loves it too!!!

I just wanted to tell you thanks again for all of your help, and we really appreciate all you did to make this purchase possible!!! You and Hendrick BMW are worth the 100 miles we drove!!!
Take care and GOD bless!!!

Satisfied Customers,

Mark, Ricky, Jomby

BMW 1 series: Year ONE begins in 2008.

The long wait is finally over. The stage is now all set to receive the one and only wonder coupe- BMW 1 series. By combining exhilarating rear-wheel-drive performance, agile handling, seating for four and powerful value, this wonder machine will recreate the magic that the BMW 2002 had done before. The 1 series coupe will be available in two bodystyles—the 128i and the 135i.

The 128i Coupe is powered by a 3.0-liter, 230 horsepower inline 6-cyinder engine that generates 200 lb-ft of torque. The more powerful 135i is briskly motivated by a twin-turbocharged 3.0-liter inline six-cylinder engine that produces 300 horsepower and an incredible 300 lb-ft of torque from as low as 1,400 rpm. The all-new 1 Series fuses unique, dynamic and impeccable coupe design elements with a powerful and muscular body. The innovative interior design incorporates high-quality and sophisticated trim elements with luxurious upholstery and color choices. And with rafts of safety features BMW 1 series is all geared up to rule the roads.

Be the first to get in on the action. Contact Us for release information.

BMW X3 was excellent

Dear Amy,

The leasing of the BMW was excellent. Tommy should get 10's , he is very professional and made my choosing the BMW X3 very easy.

I have been dealing with your service department for several years and they are very good at taking care of the customer.

Thank you for your patience with me. I wish all of Hendrick BMW a healthy, safe, and prosperous year.

Sincerely,
Jock

GM Satisfies More Car Buyers

Dear Hendrick BMW,

I am very pleased to let you know about my recent experience with your company. This is my third purchase of a BMW and by far the most pleasant. The Hendrick BMW staff was very professional, knowledgeable and exemplified the true meaning of customer service and satisfaction. From my first contact with your company to the final purchase I knew I had made the right decision to make the two and half hour drive to Charlotte.

I would like to personally commend the employees with whom I had contact. Barbara in customer service, Chad in Pre-Owned, Frank King who sold me the car and Dick Hoppe in Finance. Your BMW Dealership should be very proud to have such dedicated and welcoming employees.

I was so impressed with your company that I have already recommended your dealership to some of my own clients and fellow realtors. I only regret that your dealership is not closer to Asheville. However, when I am ready to make my next BMW purchase you can be sure that I will gladly make the trip to Charlotte.

Best Regards,
Satisfied Customer