Road Trip with my New BMW

I got your message yesterday but we are at the Homestead and was out of the room all day..

I can't tell you how much we are enjoying this car.....we both had the idrive mastered before we got home on Sat night!!! Love it!!! Then Sunday afternoon we packed her up and headed to the Homestead....the last 20 miles was off the interstate on very moutainous 2 lane curvy roads....Al was exstatic!!! He loved the way it handled....used the navigation system too....she is a wonderful fun and exciting car.....I am looking forward to making my first road trip by myself in a couple weeks....only problem we are having is coming up with a name for her...lol....

Judy thank you again for all your help.....it was such a pleasant and fun experience to purchase our new BMW.....

Sincerely
Satisfied Customer

Great BMW Team in Charlotte at Hendrick BMW

I was able to meet with Steve and Frank on Saturday. The team there is GREAT!. I did purchase a vehicle, which I love by the way... and had what I must call, one of the most pleasant car purchasing experiences of my life! Thanks for your assistance and please pass on my appreciation to the team for their professionalism and extremely high level of customer service! I look forward to a long relationship with your company.

Delaney

BMW Excellent Customer Service - White Bow Treatment

Judy Desmond,

Things couldn't have gone better on Friday night.

The car arrived at 6:30 and looked fabulous with the white bow! We had it parked curbside, right next to where our party was seated. We teased all evening about the lucky stiff who was getting a new BMW. For dessert the manager brought out covered plates... Jeff's contained the hat and key on the BMW fob (Thank You!!). He was stunned into silence. It was great! He was totally shocked! Needless to say, he LOVES the car. We enjoyed driving it all weekend.

Thank you again for helping me pull this together - it's been a GREAT experience.

Satisfied Customer,
MIKE

Excellent Service From Hendrick BMW

David Effren,

Thank you for your interest in my impressions of the Hendrick BMW sales experience. Unquestionably, the sales consultant I worked with was head and hands above any of those at competing dealerships. As I shared with Carrie Walker, her knowledge of the vehicles, the clarity of communication and her focus to my interest and questions left me with the impression she, herself, could dismantle and repair the vehicle if needed!. Truthfully I have not encountered anyone with her salesmanship skills.

Again, my sincere appreciation for affirming my belief that purchasing a BMW vehicle can be an enjoyable and collaborative experience. Best of luck to Carrie in her promising career.

Sincerely,
Martin

GM Satisfies More Car Buyers

Dear Hendrick BMW,

I am very pleased to let you know about my recent experience with your company. This is my third purchase of a BMW and by far the most pleasant. The Hendrick BMW staff was very professional, knowledgeable and exemplified the true meaning of customer service and satisfaction. From my first contact with your company to the final purchase I knew I had made the right decision to make the two and half hour drive to Charlotte.

I would like to personally commend the employees with whom I had contact. Barbara in customer service, Chad in Pre-Owned, Frank King who sold me the car and Dick Hoppe in Finance. Your BMW Dealership should be very proud to have such dedicated and welcoming employees.

I was so impressed with your company that I have already recommended your dealership to some of my own clients and fellow realtors. I only regret that your dealership is not closer to Asheville. However, when I am ready to make my next BMW purchase you can be sure that I will gladly make the trip to Charlotte.

Best Regards,
Satisfied Customer